Senior Admin Support Assistant

Navy Federal•Pensacola, FL

2d•Onsite

About The Position

To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.

Requirements

Experience in performing clerical and/or administrative duties/responsibilities
Experience in customer service, preferably in a financial institution
Experience in leading, guiding and mentoring others
Ability to work independently and in a team environment
Ability to manage multiple priorities independently and/or in a team environment to achieve goals
Ability to maintain confidentiality and demonstrate integrity
Experience in de-escalating complaints and conflicts
Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Advanced administrative, clerical, and technical skills
Advanced skill performing mathematical calculations and working accurately with numbers
Advanced skill interacting with staff, management, and members diplomatically and tactfully
Advanced skill building effective relationships through rapport, trust, diplomacy and tact
Advanced skill maintaining composure in a high production and changing environment
Advanced active listening skills to respond to inquiries and requests
Effective organizational, planning and time management skills
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Effective research, analytical, and problem solving skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
Effective skill communicating with all levels within an organization
Advanced verbal and written communication skills
Advanced word processing, spreadsheet, and presentation software skills

Nice To Haves

Working knowledge of NFCU's products, services, programs, policies and procedures
Working knowledge of NFCU's functions, philosophy, operations and organizational objectives

Responsibilities

Assist management with coordinating and executing team tasks
Monitor and assist team as needed to ensure tasks are completed and deadlines are met
Adhere to policies and procedures regarding handling of financial documents, member info, and physical security
Log, sort and record incoming/return mail
Inform the team of changes and new instructions as requested by management
Present "Administrative Support Overview" to the New Employee Training Class
Provide training to employees as directed by management
Solicit feedback and ideas from section employees on current processes and policies
Answer team questions regarding daily operations, policies, and procedures
Update and maintain policy and procedure manual for the Administrative Section in the Collections Division
Maintain various reports, phone lists, and rosters
Coordinate specific loan adjustment sequences with the Collections' Consumer Loan Account Specialists
Prepare correspondence, data, reports, presentations; proofread documents for team members, and recommend edits
Take minutes for section meetings as requested
Attend / conduct meetings/ discussions on behalf of management as needed
Participate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysis
Retrieve and direct after-hour voice mail messages for the Collections division
Perform other duties as assigned