Senior Accounts Receivable Collections Associate

Echo Global Logistics•Chicago, IL

22h•$46,826 - $66,692•Onsite

About The Position

Based out of our corporate office, the Senior Accounts Receivable Representative will manage the Accounts Receivables for a portfolio of accounts, focusing on resolving outstanding issues and reducing the aged receivables, while assisting the Accounts Receivable Manager to help achieve team metrics and goals.

Requirements

3–5+ years of Accounts Receivable or Collections experience.
Experience with large account portfolios and high‑volume AR operations.
Excellent communication and customer‑facing follow‑up abilities.
Ability to multitask and manage competing deadlines.
Strong organizational and prioritization skills.
Proficient in Excel.
Detail‑oriented with high accuracy.
Leadership and coaching mindset.
Ability to build relationships cross‑functionally.

Nice To Haves

Experience with Collections workflow tools.
Experience in Logistics industry.
Prior team‑lead experience.

Responsibilities

Portfolio of Account Oversight Assist in monitoring a portfolio of accounts with a group of 7 employees, who each have a portfolio of 1,200-1,500 accounts. Review Collections inquiries and issues daily through emails, inbound and outbound calls, and customer/ internal meetings. Manage and approve requests submitted by Sales to release past due accounts from hold.
Reporting & Analytics Assist in preparing data for weekly dashboard metrics. Assist in compiling weekly aging report summaries for Management. Navigate 3rd party business to business payment portals for payment updates, using Excel and basic functions to compile data and report information to Sales/Client Billing/Management.
Past Due/Uncollectible Accounts Management Send final notices to customers with balances over a specified amount. Prepare Collections cases for review and submission by the end of each month to send to 3rd party Collections agencies. Send monthly updates to Management regarding accounts to be placed with credit insurance. Track and maintain documentation for approved payment plans.