Senior Accounts Receivable & Billing Specialist

Realtor.com Careers•Scottsdale, AZ

2d•Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Senior Accounts Receivable & Billing Specialist at Realtor.com® Are you a customer service expert? Are you looking to help agents solve payment discrepancies? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Accounts Receivable & Billing Specialist and help change the world of real estate, one home at a time.

Requirements

3+ years' experience in an office environment and preferably 1-2 years' experience with AR & Billing
Practical knowledge of general accounting policies and processes
Knowledge of a cloud-based ERP and billing systems (i.e., Salesforce & Oracle Cloud)
Knowledge working with Google Sheets
Understanding of order-to-cash process in a cloud-based ERP system
Analytical ability to troubleshoot
Ability to work independently and as part of a team
Strong organizational skills with great attention to detail and accuracy
Ability to coordinate multiple tasks concurrently and to meet deadlines
Excellent written and verbal communication skills with internal and external customers
Initiative, flexibility, and willingness to adapt to change

Responsibilities

Collaboratively manage a Finance Team queue, including reviewing and responding to variable case types and inquiries from internal/external customers
Review customer credits upon completion of the approval process to ensure accuracy
Research customer inquiries and resolve billing discrepancies
Create invoice adjustments and process refunds to ensure proper AR balances
Own and maintain high volume customer specific invoicing and payment requirements
Generate and deliver invoices to customers via digital and traditional mail services
Process PCI compliant customer credit card information
Identify potential training opportunities and provide recommendations for process improvements
Professionally interact and communicate with varying levels of management, including managers, directors, and VPs
Perform role-specific related duties, projects, and reporting as required