Senior Account Representative

Verst Careers•Hebron, KY

30d

About The Position

Duties and Responsibilities: Essential Functions: 1. Set up initial accounts, generate item set up forms, SOP requests, and ensure inventory alignment with customers. 2. Maintain excellent working relationships with multiple accounts by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional, and efficient manner. 3. Process and accurately input all customer orders into the computer system and generate all related paperwork and necessary information required for customer and internal production/shipping team(s). 4. Initiates purchasing activities to support account activities, as follows: Forecasts demand from various sources (portal, excel, customer web site) Send forecasts to suppliers Review customer forecasts and issue P.O.’s to suppliers Maintain accurate inventory levels to order quantities. Review and sign-off on supplier invoices. 5. Planning Plans and distributes account production plan internally/externally based on available raw material, open customer po’s/forecasted and min/max demands in conjunction with available production line time. Participates in customer meetings and/or calls as needed and coordinates with other internal support team(s) when necessary. Present Contract Review information to team (SOP’s, item specific instructions, etc.) 6. Financials Invoice customers at their specific intervals. Review and maintain the financial workbench. Issue credits when necessary. Review and correct pricing as necessary. 7. Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved. 8. Creates and maintains customer reports, including DAR, to share with management and customers. Responds to special reporting requests promptly and accurately. 9. Maintain all related account paperwork and assigned customer files. 10. Acts as backup for all Account Representatives accounts 11. Manages the day-to-day functions of the front office to include: The welcome board. Food and beverage requirements for all visitors. Office supplies management. Telephone coverage 12. Respond to other assignments as needed within office environment. 13. Participates in LEAN process and works for continuous process improvement.

Requirements

High School diploma or GED required. Preference will be given to a college degree in a related field (Logistics, Business Management, etc.).
A minimum of 5 years' experience in a manufacturing or planning office environment, may substitute with an appropriate college degree.
Able to handle collection activity and other sensitive customer communications as needed.
Excellent interpersonal and communication skills, written and verbal.
Able to type at least 30wpm and have solid experience working with Microsoft Office applications; must possess solid Microsoft Excel skills.
Must be able adaptable to working with various customer software programs and be able to access customer portals when needed.
Ability to work well under pressure and display professionalism and tact in all business dealings.

Responsibilities

Set up initial accounts, generate item set up forms, SOP requests, and ensure inventory alignment with customers.
Maintain excellent working relationships with multiple accounts by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional, and efficient manner.
Process and accurately input all customer orders into the computer system and generate all related paperwork and necessary information required for customer and internal production/shipping team(s).
Initiates purchasing activities to support account activities, as follows: Forecasts demand from various sources (portal, excel, customer web site) Send forecasts to suppliers Review customer forecasts and issue P.O.’s to suppliers Maintain accurate inventory levels to order quantities. Review and sign-off on supplier invoices.
Plans and distributes account production plan internally/externally based on available raw material, open customer po’s/forecasted and min/max demands in conjunction with available production line time.
Participates in customer meetings and/or calls as needed and coordinates with other internal support team(s) when necessary.
Present Contract Review information to team (SOP’s, item specific instructions, etc.)
Invoice customers at their specific intervals.
Review and maintain the financial workbench.
Issue credits when necessary.
Review and correct pricing as necessary.
Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved.
Creates and maintains customer reports, including DAR, to share with management and customers.
Responds to special reporting requests promptly and accurately.
Maintain all related account paperwork and assigned customer files.
Acts as backup for all Account Representatives accounts
Manages the day-to-day functions of the front office to include: The welcome board. Food and beverage requirements for all visitors. Office supplies management. Telephone coverage
Respond to other assignments as needed within office environment.
Participates in LEAN process and works for continuous process improvement.