Senior Account Relations Coordinator

American Fidelity • Oklahoma City, OK

3d

About The Position

The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service. The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals. The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff. American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more.

Requirements

• Excellent customer service skills
• Advanced analytical skills
• Advanced proficiency with PC Windows-based software including Microsoft Office applications
• Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
• Easily adapts to new software technology applications
• Strong organizational skills with proven attention to detail
• Outstanding and proven oral and written communication skills
• Demonstrated ability to communicate with all levels of leadership
• Proven ability to multi-task
• Excellent interpersonal skills
• Ability to work well in a team environment

Responsibilities

• Building and maintaining strong relationships with VIP and high-profile employer groups.
• Providing dedicated support and issue resolution with a focus on billing and customer service.
• Acting as a liaison between employer groups and key internal departments.
• Providing solutions that meet customer needs.
• Improving account retention.
• Maintaining business goals.
• Offering training and support to internal and external customers related to administrative processes, tools, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees