Senior Account Operations Coordinator (OCS)

Accredited Labs • Cleveland, OH

8d

About The Position

OCS Technologies, an Accredited Labs company, are seeking a highly organized, detail-driven, and customer-focused professional to support one of our largest and most strategic enterprise customers. This role is responsible for the day-to-day operational coordination, data management, and customer communication required to successfully manage a high-volume, compliance-driven calibration program. This position serves as the primary operational point of contact for the customer and works closely with internal lab, field service personnel, logistics, and billing teams to ensure accurate execution, reporting, and continuous improvement. This is not a traditional administrative role. Success in this position requires strong judgment, comfort managing complexity, and the ability to operate independently in a fast-paced environment with high visibility. This role supports a high-visibility strategic account and directly impacts customer satisfaction, operational efficiency, and long-term growth. Location: Cleveland, Ohio

Requirements

• 4+ years’ experience in administrative, operations, or account coordination roles supporting complex work
• Proven ability to manage multiple priorities with minimal supervision
• Strong written and verbal communication skills
• High attention to detail and data accuracy
• Advanced Excel skills and comfort working across multiple systems

Nice To Haves

• Experience supporting enterprise or strategic accounts
• Background in regulated or compliance-driven environments
• Experience preparing customer-facing reports or KPIs
• Familiarity with ISO, quality systems, or audit environments

Responsibilities

• Serve as the primary operational point of contact for a large, enterprise customer
• Coordinate ongoing calibration activity across lab and field operations
• Manage customer schedules, priorities, and exception handling in alignment with defined SOPs
• Proactively communicate status, risks, and resolution plans to internal teams and the customer
• Maintain accurate, timely account data including asset status, schedules, turnaround time, and exceptions
• Produce recurring and ad-hoc reports for customer review (KPIs, compliance metrics, activity summaries)
• Ensure data integrity across internal systems (calibration software, billing systems, customer portals)
• Support documented workflows tied to ISO/IEC 17025 and customer quality expectations
• Ensure documentation, certificates, and records meet internal and customer requirements
• Identify trends, gaps, or inefficiencies and escalate improvement opportunities
• Act as the central hub between operations, quality, logistics, and billing
• Support issue resolution related to scheduling conflicts, missing data, documentation errors, or urgent customer needs
• Assist leadership with planning, forecasting, and workload visibility for the account

Benefits

• Health Insurance – Comprehensive medical coverage to support your well-being
• Dental Insurance – Preventive and restorative care to keep you smiling
• Vision Insurance – Coverage for eye exams, glasses, and contacts
• 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
• Company-Paid Life Insurance – Peace of mind with fully covered life insurance
• Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
• Paid Holidays – Celebrate and recharge with paid company holidays
• Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed