Senior Account Manager

Cryptio•New York, NY

18h•Hybrid

About The Position

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay. The role We're hiring a Senior Account Manager (Enterprise) based in New York City to grow and retain a portfolio of our largest, most strategic customers. You'll own the commercial strategy and day-to-day leadership of these relationships — driving renewals, identifying expansion opportunities, and running executive engagement across some of the most complex and high-value accounts in crypto finance. This is a strategic, commercially-oriented role focused on renewals and expansion, not a support-only CSM or implementation PM role. This isn't just relationship management. It's about protecting and growing enterprise ARR in a technically complex, fast-moving environment — translating customer complexity into clear, outcomes-based commercial plans.

Requirements

Has 7–10+ years of experience in enterprise Account Management (or renewals and expansion roles) in B2B SaaS
Has a proven track record of owning and growing strategic accounts through renewals, multi-stakeholder expansions, and executive engagement
Is comfortable working with technical products and teams, and can translate complexity into business outcomes
Brings strong commercial judgment: value selling, negotiation, procurement and legal cycles, and stakeholder alignment
Operates with rigour: forecasting accuracy, account planning cadence, and excellent CRM hygiene
Communicates clearly and confidently with executive presence across internal and external stakeholders
Is NYC-based with flexibility for customer meetings and periodic travel

Responsibilities

Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement
Build and run account plans: stakeholder mapping, whitespace analysis, success criteria, mutual action plans, and value realization
Lead and close expansion opportunities (upsell and cross-sell) in partnership with Enterprise Success Consultants, Sales Solution Consultants, and Advisory Solution Consultants
Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans
Run executive-level governance: QBRs, steering committees, innovation and roadmap sessions, and escalation management
Act as the voice of the customer internally, advocating for product improvements and a better customer experience at scale
Maintain high standards of forecasting, account hygiene, and CRM discipline in HubSpot
Mentor Associate and mid-level Account Managers on enterprise account strategy, negotiation, and operating cadence