Senior Account Manager
About The Position
Own outcomes for a larger, more complex book of business with midmarket/enterprise customers Deliver consistent value reinforcement through: Strategic adoption cadences that drive admin and end-user adoption Data-backed recommendations that tie adoption to business outcomes Lead renewal negotiations and expansion motions, consistently achieving quarterly renewal and upsell quotas Provide compensation strategy guidance, including plan design best practices, modeling considerations, and industry benchmarks Identify and mitigate churn risks using data, usage trends, and customer conversations Mentor Account Managers by sharing best practices, joining customer calls as needed, and participating in peer coaching Partner cross-functionally with Product, Solutions, and Support to improve customer workflows and surface trends Contribute to the development of adoption playbooks, process improvements, and scalable customer programs Identify and implement AI-assisted improvements that streamline AM workflows and support more scalable customer management.
Requirements
- 4+ years of experience in Account Management, Customer Success, or related customer-facing SaaS functions
- Track record of managing complex customer portfolios while meeting revenue goals
- Strong understanding of compensation strategy or related revenue workflows
- Proven negotiation skills and experience driving upsell and renewal conversations
- Strong project management and account planning experience
- Ability to influence internal teams to drive customer outcomes
- Excellent communication and executive-readiness with the ability to connect with both admin and leadership personas
Nice To Haves
- Prior experience mentoring other AMs
- Experience building adoption frameworks or value realization programs
- Experience partnering with Product teams on roadmap or VOC initiatives
Responsibilities
- Own outcomes for a larger, more complex book of business with midmarket/enterprise customers
- Deliver consistent value reinforcement through strategic adoption cadences that drive admin and end-user adoption and data-backed recommendations that tie adoption to business outcomes
- Lead renewal negotiations and expansion motions, consistently achieving quarterly renewal and upsell quotas
- Provide compensation strategy guidance, including plan design best practices, modeling considerations, and industry benchmarks
- Identify and mitigate churn risks using data, usage trends, and customer conversations
- Mentor Account Managers by sharing best practices, joining customer calls as needed, and participating in peer coaching
- Partner cross-functionally with Product, Solutions, and Support to improve customer workflows and surface trends
- Contribute to the development of adoption playbooks, process improvements, and scalable customer programs
- Identify and implement AI-assisted improvements that streamline AM workflows and support more scalable customer management.
Benefits
- Competitive on-target earnings starting at $125,000-$140,000 annually ($95,000-110,000 base salary) with significant upside.
- Generous equity offerings.
- Comprehensive health coverage with 90% of employee premiums paid.
- Flexible PTO and half-day Fridays year-round.
- Opportunities for professional growth and development in a supportive, inclusive environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
