Senior Account Manager
About The Position
As a Senior Account Manager, you will be a cornerstone of our growth engine. While many account management roles are purely reactive, this is a strategic, high-impact position focused on upselling, expansion, and retention. You will partner with our most ambitious customers to ensure they aren't just using AirOps, but are fundamentally transforming their businesses with it. You’ll be joining a lean, fast-paced team where your feedback directly shapes our product roadmap. If you thrive in the "scale-up" phase and love the challenge of turning successful pilots into enterprise-wide adoptions, we want to talk to you.
Requirements
- 5+ years of experience in Account Management, Sales, or Strategic Customer Success within B2B SaaS.
- Proven history of managing $2M-$5M+ books of business with consistent expansion results.
- Deep familiarity with the modern data and AI landscape.
- Ability to work autonomously in a remote-first, fast-breaking environment.
Nice To Haves
- Marketing Savvy (Bonus): You’ve worked on a marketing product or a tool with a heavy marketing component. You understand the pain points of modern marketing Ops, SEO, and content teams.
Responsibilities
- Drive Net Revenue Retention (NDR): Own the post-sales lifecycle for a portfolio of high-value accounts, focusing on retention and proactive expansion.
- Strategic Upselling: Identify new use cases within existing accounts, navigating complex organizations to get AirOps into the hands of more teams.
- Quarterly Business Reviews (QBRs): Move beyond "checking in." You’ll lead deep-dive sessions that demonstrate ROI through data and align AirOps capabilities with the customer’s long-term business goals.
- Be a Product Expert: Stay at the forefront of AI. You’ll need to understand the nuances of LLMs and AI workflows to guide customers on how to optimize their "AirOps stack."
- Voice of the Customer: Act as a bridge between our users and our Product/Engineering teams to ensure we are building what the market needs to scale.
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Parental Leave
- A fun-loving and (just a bit) nerdy team that loves to move fast!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
