L&H Benefits - Senior Account Manager

Stephens Default•Fayetteville, AR

20h

About The Position

The Senior Account Manager will provide primary oversight of mid- and large-group employer benefits markets. This role requires a strong knowledge of the regulatory environment for employee benefits and experience in an employee benefit advisory agency/broker practice, carrier, or administrator market. The position involves collaborating with various internal teams (clinical, communications, data analytics, underwriting, actuarial) to review plan performance and develop risk mitigation strategies. Key responsibilities include ensuring client compliance with reporting and testing obligations, managing governing documents, coordinating employee communication, serving as a liaison for wellness programs, maintaining client relationships, resolving service issues, staying updated on vendor requirements, and managing strategic planning for benefits. The role also involves collecting and maintaining client data, attending client meetings, and sourcing new benefit offerings and point solution providers.

Requirements

A strong knowledge of the regulatory environment for employee benefits.
Experience in an employee benefit advisory agency/broker practice, carrier, or administrator market.
Bachelor's degree in a related field.
2+ years of related experience and/or training.
Equivalent combination of education and experience.
Excellent verbal, written and organizational skills and strong attention to detail.
Self-motivated with the ability to work independently in a fast-paced environment.
Ability to prioritize and handle multiple tasks simultaneously.
Analytical, critical thinking and problem solving skills with the ability to determine the appropriate action.
Process management skills.
Ability to establish and maintain effective working relationships at all levels of the organization.
Proficient in Microsoft Office Suite or similar software.
Ability to learn and utilize industry specific software as required.
Ability to maintain confidentiality.
Demonstrated reliability in attendance and work performance.
Appropriate insurance licenses in each state where business is being solicited.
Microsoft Word proficiency.
Excel proficiency.
PowerPoint proficiency.

Nice To Haves

Proficiency in all funding programs (i.e. fully insured, self-funded, level funded, captive arrangements, etc.).
Proficiency in tax-advantaged account management (i.e. health reimbursement arrangement, flexible spending accounts, etc.).

Responsibilities

Assist with the validation of enrollment, claims and fixed fees for the data analytics system.
Collaborate with the clinical, communications, data analytics, underwriting, actuarial, etc. teams in the review of plan performance and the development of strategies to mitigate risk.
Oversee the collection and reporting of benchmark comparisons to industry, employee size and geographical span for each line of business.
Keep client abreast of all reporting and testing obligations (i.e. ACA, Form 5500, Non-Discrimination Testing, Online CMS Form, Imputed Income, Statutory Disability, Medicare Part D Creditable Coverage and Minimum Value Attestations, etc.) pertaining to employee benefits.
Obtain copies of all governing documents, disclosures and service agreements (i.e. Policies, Certificates, Adoption Agreements, Summary Plan Descriptions, Plan Documents, Wrap Plans, Business Associate Agreements, Administrative Service Agreements, Compensation Disclosures, Summary of Benefits and Coverage, Health & Welfare Notices, Summary Annual Reports, etc.) and ensure each instrument aligns with the current business practice of the client and the regulatory environment.
Coordinate the development of communication pieces (i.e. Benefits-at-a-Glance, Benefit Guides, Open Enrollment Presentations, Post Cards, Newsletters, Flyers, Posters, etc.) in support of employee education across all benefit plans.
Serve as the liaison to all subject matter experts in the design, implementation, oversight and evaluation of employer sponsored voluntary wellness programs.
Maintain consistent contact with all clients to ensure service and support needs are being met.
Collaborate with all parties in resolving service issues not consistent with quality standards or acceptable levels of practice.
Stay abreast of all carrier, administrator and vendor operational requirements and “value-added” services.
Manage the strategic planning process for renewals, implementations, proposals and ongoing maintenance for all benefits and support services.
Collect, manage and maintain data for all employee benefit plans in the client management system and adjoining document repository.
Attend benefit fairs, open enrollment meeting, group or one-on-one sessions, etc. based on client preferences.
Source new employee benefit offerings and point solution providers (i.e. Communication & Education, Health Advocacy & Cost Transparency Solutions, Chronic Condition Management, Case Management, Pain Management, Diabetes Management, Utilization Management, Centers of Excellence, Telemedicine, Dialysis, Weight Management, Tobacco Cessation, Maternity Management, Employee Assistance Programs, Care Coordination, Third Party Administrators, HSA Custodians, COBRA Administration, Benefit Administration Systems, HIPPA Privacy & Security, Pharmacy Benefit Managers, Stop Loss Insurance, Leave Management, Supplemental & Worksite Benefits, etc.) in support of client needs and interest.
Assist in the development of stewardship reporting, where applicable.
Perform other related duties as required.