Senior Account Manager

Critical Mass•New York, NY

6h•$110,000 - $130,000

About The Position

Critical Mass is hiring a Senior Account Manager to join our team on ArtBot! ArtBot is a next-generation content orchestration platform, combining creative and performance engineering with AI-driven technology to unlock automation and performance at scale. We specialize in data-driven, personalized creative across digital channels, helping clients realize the full value of Dynamic Creative Optimization (DCO). Join a dynamic team at the intersection of creative, media, and technology, where your strategic leadership directly shapes client success, team growth, and the future of content delivery.

Requirements

Minimum 3 or more years of proven experience as an Account Manager, Client Services Manager, Customer Success or similar client-facing roles within digital media, creative, technology, or advertising environments
Minimum of 3-5 years of total industry experience demonstrating consistent progression
Hands-on experience with Digital Creative Optimization (DCO) campaigns or deep grounding in the digital creative space. (Candidates with DCO knowledge without hands-on experience may be considered if otherwise exceptional and outcome-driven)
Demonstrated success leading, mentoring, and developing junior team members, with the ability to delegate effectively and foster professional growth
The capacity to quickly establish trust, rapport, and credibility with clients and internal stakeholders at all levels
Proficiency with Microsoft Office suite, particularly presentations and slide building, with familiarity of industry tools such as DoubleClick Studio, Google Campaign Manager, Photoshop, Innovid, or Flashtalking a significant plus
Analytical mindset with the ability to interpret campaign performance data, use pivot tables and analytics platforms, and translate insights into actionable strategy
Exceptional organizational skills and attention to detail
A collaborative, proactive, team-oriented approach with genuine comfort working cross-functionally with diverse internal teams
High level of initiative, adaptability, and resilience in a fast-paced, evolving environment
A genuine passion for building strong client relationships and delivering exceptional outcomes that drive business growth

Nice To Haves

Automotive digital advertising experience or familiarity with automotive verticals, considered a strong advantage

Responsibilities

Report directly to the Account Director and take full ownership of managing a portfolio of clients within a pod structure, building and nurturing trusted, high-impact relationships with clients across a diverse range of industry verticals.
Lead the planning, execution, and optimization of DCO campaigns end-to-end, acting as the primary strategic partner and point of contact, ensuring seamless, timely, and high-quality project delivery from concept to completion
Identify and develop growth opportunities and areas for process refinement within existing accounts that drive revenue and deepen client partnerships
Own the commercial and financial aspects of your accounts, including SOW & PO management, budget oversight, financial forecasting, and ensuring profitable delivery of services
Lead, mentor, and develop a team, fostering professional growth, delegating strategically, and building a high-performing account management function
Collaborate strategically with internal teams—including activation, strategy, development, and design—to translate ambitious client objectives into clear, actionable deliverables and innovative solutions
Analyze campaign performance data at a strategic level, identify optimization opportunities and market trends, and provide clients with forward-thinking insights and recommendations that drive measurable results
Build strong stakeholder relationships at multiple levels within client organizations