Senior Account Manager

Tiger Tracks•Winter Park, FL

1d•Remote

About The Position

Tiger Tracks was founded by former Google marketing leaders with decades of experience managing top-tier digital ad accounts. We deliver exceptional results for our clients, partnering with private equity firms, venture-backed startups, and publicly traded companies. In a constantly evolving industry, we focus on the fundamentals of successful account management, combining long-term strategic advising with daily hands-on performance optimization. Our commitment to customer service and salesmanship drives us to exceed expectations. As a Senior Paid Media Account Manager at Tiger Tracks, you are both a client steward and a people leader. You own meaningful client relationships, protect account health, and ensure a consistently high quality experience across your portfolio. You will directly manage top clients, and act as the first escalation point for complex situations. You are responsible for setting the strategic direction, reviewing performance narratives, and elevating the standard of communication and execution across your pod. This role is designed for someone who already operates at a high level and is ready to influence not just accounts, but people. Role and Responsibilities Own 4 to 8 high impact accounts, overseeing client relationships, serving as the primary strategic lead Run weekly or biweekly client meetings and lead executive level discussions Create annual and quarterly strategic roadmaps tied to client business outcomes Translate business goals into channel objectives, testing plans, and tactical execution Own the storyline and insights for monthly and quarterly reporting Review reporting decks, dashboards, and client deliverables before they are sent Identify account risks and opportunities early and drive proactive solutions Drive retention and expansion across managed accounts Ensure quality, consistency, and professionalism across accounts Coach and mentor Account Managers to increase readiness, independence, and strategic thinking How You Add Value Protect and grow existing client relationships Develop future leaders within the Account Management team Maintain a high quality, consistent client experience Reduce escalations by solving problems at the right level Strengthen retention and expansion through strategic leadership Why This Role Is Different You are not simply reporting on performance or passing along updates. You are the strategic lead and client steward for your accounts. You protect relationships, elevate the quality of thinking, and mentor Account Managers to operate at a higher level. If you are already running complex accounts and feel ready to lead both strategy and people, this is the step up. Compensation & Benefits We believe people who are well-supported can be more balanced, productive, and happy.

Requirements

6+ years of experience in paid media within a high performance agency environment
Deep expertise in Google and Meta Ads, with a proven track record of driving measurable growth
Experience leading executive level client conversations with confidence and clarity
Strong strategic thinking and ability to build roadmaps tied to business outcomes
Experience mentoring or managing Account Managers
High level of organization, attention to detail, and accountability
Ability to operate calmly under pressure and navigate ambiguity
A history of tangible achievements that demonstrate top performer standards

Responsibilities

Own 4 to 8 high impact accounts, overseeing client relationships, serving as the primary strategic lead
Run weekly or biweekly client meetings and lead executive level discussions
Create annual and quarterly strategic roadmaps tied to client business outcomes
Translate business goals into channel objectives, testing plans, and tactical execution
Own the storyline and insights for monthly and quarterly reporting
Review reporting decks, dashboards, and client deliverables before they are sent
Identify account risks and opportunities early and drive proactive solutions
Drive retention and expansion across managed accounts
Ensure quality, consistency, and professionalism across accounts
Coach and mentor Account Managers to increase readiness, independence, and strategic thinking
Protect and grow existing client relationships
Develop future leaders within the Account Management team
Maintain a high quality, consistent client experience
Reduce escalations by solving problems at the right level
Strengthen retention and expansion through strategic leadership