Senior Account Manager - Las Vegas

Expedia Group•Las Vegas, NV

19h•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We’re building a more open world. Join us. The Senior Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Senior Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

Requirements

5+ years of experience in account management, partner/client success, consultative sales, or related field
Experience in influencing at scale
Proficient in English language skills
Passionate about travel
Work autonomously and collaboratively with a diverse team
Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
Organization and time management skills, rigor, attention to details
Continue to follow up when facing testing situations.
Present ideas and directives clearly and persuasively and will actively listen
Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
Possess a growth mindset, consistently using feedback to improve in role/company
Strong negotiation skills
Relationship builder; earns the confidence of others.
Bridges and sustains solid partnerships based on mutual support through a collaborative style
Drive for results
Presentation & storytelling skills

Responsibilities

Develop and sustain strong partnerships in a high value strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
Develop strong relationships with C-Suite and GMs to influence at a strategic level
Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
Secure seasonal deals and promotions within to support the brands’ merchandising and marketing efforts
Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: Unique market insights (partner reports, competitive data, key performance drivers)
In-house revenue management tools (Rev+)
Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
Self-service tools (Expedia Partner Central)
Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
Cross collaborate with internal stakeholders to execute business initiatives and drive market strategy.
Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies
Provide coaching to colleagues (Market Managers, Associate Market Managers) and peers on best practices and workflow methodologies
Conduct regular self-learning to improve skills and influence
Direct internal/and or regional projects, as/when required
Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
Promote self-service
Guide and support Hotel Partners to deliver the best traveler experience
Perform in-market commercial initiatives such as Seminars, Webinars, Tourism Panel Discussions, and Partner Roundtables
Travel for partner visits 20-30% of the time