Senior Account Manager

Werner Enterprises • Saint Paul, MN

16d • Onsite

About The Position

The main purpose of this position is to manage the relationship between Werner Enterprises and a key customer onsite at the Customer’s headquarters. Applicant will need to be able to manage to the customer’s KPI’s by working collaboratively with the customer as well as with execution teams within Werner Enterprises. Applicant will need to regularly conduct Monthly and Quarterly Business Reviews as well as Executive Leadership Reviews to ensure KPI alignment and continuous improvement. Utilize statistical data to understand performance and offer creative enhancements or recommendations to improve operation. Utilize strong business analytics, supply chain and logistics knowledge. Manage carrier performances to ensure service expectations are met. Proactively ascertain industry/logistics best practices to identify new and/or unique programs to differentiate customer from the marketplace and drive customer satisfaction. Strategic supply chain planning that includes new process development, training and execution to meet customer’s KPI’s. Weekly and monthly reporting, with materials presented to customer, along with ad hoc reporting to support customer requests. Report service and improvement plan weekly for top lanes running below service expectations Report on top lanes and/or customers above the cost/lb goal and recommendations to improve cost or details as to what is driving cost Report weekly with projects being worked on and status of project Identify, create and close all transportation opportunities that will provide a service, process or cost improvement, to the customer. ESSENTIAL JOB FUNCTIONS The job functions listed below represent the essential job duties and responsibilities of the above-listed position. • Manage customer load requests via telephone, email, fax and EDI. Manage outside carriers and coordinate customer loads between the Van Network and Logistics brokerage, intermodal and Logistics partner carriers. • Solicit and recognize new business opportunities with strong follow through initiative and consistent communication with supervisory personnel. • Monitor and manage input accuracy for shipment details and rating information for assigned accounts. • Manage carrier on-time service levels and additional KPI's to meet customer expectations. • Manage the delivery of scheduled customer reports. • Perform other related duties as assigned by supervisory personnel.

Requirements

• Knowledge of transportation industry and terminology usually gained through practical experience and on-the-job training.
• P.C skills and experience with Windows based applications such as Word and Excel. Candidate should be able to type 35-45 wpm.
• Ability to communicate in a courteous and professional manner when dealing with drivers, customers, coworkers, and supervisory personnel.
• Strong leadership, decision-making, and negotiation skills.
• Ability to multi-task and self-motivate.
• A minimum of a Bachelor's degree from an accredited college or university, or equivalent experience.
• Two to three years customer service experience preferred.
• Two to three years transportation/brokerage experience preferred.
• One to two years TMS, AS400 or P.C. Experience preferred.

Responsibilities

• Manage customer load requests via telephone, email, fax and EDI.
• Manage outside carriers and coordinate customer loads between the Van Network and Logistics brokerage, intermodal and Logistics partner carriers.
• Solicit and recognize new business opportunities with strong follow through initiative and consistent communication with supervisory personnel.
• Monitor and manage input accuracy for shipment details and rating information for assigned accounts.
• Manage carrier on-time service levels and additional KPI's to meet customer expectations.
• Manage the delivery of scheduled customer reports.
• Perform other related duties as assigned by supervisory personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees