Senior Account Manager
About The Position
We are looking for an experienced Senior Account Manager to serve as the single point of accountability for GreenSlate's most valuable Enterprise client relationships. This role will lead a dedicated cross-functional support pod, ensuring our enterprise clients receive a superior experience through proactive account management and seamless coordination across Technical Account Management, Accounting Success, and Implementation teams. The goal is to grow our highest-value enterprise accounts by delivering exceptional service that differentiates GreenSlate in the marketplace. To achieve this, the Senior Account Manager must excel at understanding complex enterprise workflows, coordinating cross-functional teams, maintaining strategic client relationships at the executive level, and identifying opportunities for expansion while ensuring world-class client retention. This role is remote within the Los Angeles area.
Requirements
- At least eight (8) years of experience in account management, client success, or relationship management roles, with entertainment industry experience strongly preferred.
- Proven track record of managing high-value, complex client relationships at the executive level.
- Demonstrated experience leading cross-functional teams.
- Excellent communication and presentation skills.
- Strategic thinker with strong business acumen and the ability to identify growth opportunities.
- Deep understanding of enterprise production workflows, accounting processes, and payroll operations preferred.
- Exceptional organizational and project management skills with the ability to coordinate multiple priorities simultaneously.
- Strong problem-solving abilities with a proactive, solutions-oriented mindset.
- Experience with CRM systems (HubSpot preferred) and business intelligence tools.
- Ability to thrive in a fast-paced environment and manage high-pressure situations with professionalism.
- Natural relationship builder with a genuine, trustworthy personality.
- Collaborative leadership style with the ability to motivate and coordinate team members across departments.
- Data-driven decision maker comfortable with metrics, reporting, and performance analysis.
Responsibilities
- Serve our Enterprise clients as their single point of accountability, building strong relationships across all levels of their organization.
- Lead and coordinate a dedicated, cross-functional pod (Technical Account Management, Accounting Success, Implementation), providing operational direction and prioritization.
- Conduct quarterly business reviews for strategic alignment and satisfaction.
- Monitor and report on Enterprise health, usage, and KPIs to proactively identify risks and opportunities.
- Manage complex escalations and coordinate timely, cross-functional responses.
- Develop strategies for business expansion and secure long-term renewals.
- Maintain and facilitate a dedicated Slack channel and lead daily standups/weekly reviews for pod alignment and support coordination.
- Deeply understand Enterprise-specific needs, complex workflows, compliance, and custom integrations.
- Advocate for client needs in product discussions.
- Facilitate new service introductions to clients.
- Collaborate with Sales on retention/renewals, aiming for 3+ sales-qualified opportunities per quarter.
- Oversee coverage planning within the pod to ensure seamless client support during team member absences.
- Track and ensure adherence to Enterprise SLAs (e.g., 2-hour priority response).
- Participate in client and industry events.
- Provide quarterly performance feedback to functional managers regarding pod members' success contributions.
Benefits
- Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
