Senior Account Manager

Digible•Englewood, CO

2d•$80,000 - $100,000•Remote

About The Position

Digible, Inc. is looking for a Senior Account Manager to join our team! Our Client Services department is responsible for cultivating extraordinary relationships with our clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting and exceeding expectations. Today, the team consists of 15 individuals managing 800+ monthly active accounts with plans to expand in 2022. The Senior Account Manager joining this team will be directly responsible for managing 80-100 accounts as the main point of contact, providing strategic digital marketing insight and recommendations, all while owning projects that push the department forward. The Senior Account Manager will oversee all digital aspects of their client’s campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, Native, Spotify and more. The Senior Account Manager will also act as a product expert for Digible’s tech platform, Fiona. The Senior Account Manager has in-depth digital knowledge, extraordinary communication and leadership skills and thrives in a fast paced environment. You’ll love this job if you: Love talking to clients, building relationships and finding ways to proactively provide value Are a digital marketing whiz who keeps up with ever changing digital trends Have a knack for simplifying complicated digital data stories into a easy to understand narrative that non-industry experts can digest Enjoy data analysis and diving into the weeds when you need to Love knocking out emails and are fast to respond Are a highly organized individual and pride yourself on keeping track of small details Love leading projects, can set project vision from start to finish, build out milestones and oversee execution. Examples of projects include: revamping our onboarding process and working cross-departmentally to build out a new product offering. Have strong leadership skills and can organize work across multiple people and departments Can balance client work with bigger picture thinking to support company initiatives Are a team player and naturally think “we” instead of “I” Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

Requirements

3+ Years in a Client Facing Role
3+ Years of Digital Marketing Experience
Experience Working in a Fast Paced Agency Environment
Superb communication skills
The ability to learn quickly
A growth mindset
A values-driven personality.

Nice To Haves

Multifamily/Senior Living/Student Housing Experience is a Plus

Responsibilities

Deliver a high level of customer service and manage all aspects of the client relationships with anywhere from 4-8 corporate client contacts and 100-120 different accounts maintaining a response time under 10 hours and a monthly retention rate of 96%+
Provide monthly reporting and analysis by the 6th business day of the following month, and present key findings on monthly client calls.
Own quarterly department projects including but not limited to scoping work, creating milestones as a path to execute, setting deadlines, delegating tasks and ensuring deadlines are met by holding the team accountable.
Proactively make recommendations that solve department problems and client goals by improving efficiency and increasing ability to scale
Oversee all digital aspects of campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Review Management, Email, and Native.
Proactively monitor campaign performance and make recommendations.
Work closely with our operations team to optimize campaigns for best ROI
Lead demos and set up calls to onboard and oversee success of clients on our SAAS platform, Fiona
Lead and deliver strategic business reviews across enterprise clients
Ensure adoption of Fiona, work closely with development team to report and fix and bugs, and make recommendations to UI based on client feedback
Work selflessly with other departments to provide the best client experiences