Senior Account Manager, Walgreens

Boots Retail USA Inc•Chicago, IL

90d•Hybrid

About The Position

Reporting directly to the Account Director, we are seeking a results-driven Senior Account Manager to lead the strategic management of our partnership with Walgreens. In this pivotal role, you will act as the primary liaison between our brand and the retailer, focused on driving sales growth, optimizing customer service, and building robust cross-functional relationships. You will be responsible for delivering the annual sales plan, managing financial forecasting, and executing comprehensive retail strategies. Additionally, you will provide leadership and coaching to the Assistant Account Manager, ensuring team alignment and professional development. This hybrid position is primarily based at our Chicago office, with a required on-site presence of at least three days per week.

Requirements

Education: Bachelor’s degree in business, Marketing, or a related field required; MBA or advanced degree preferred.
Experience: 6+ years of progressive experience in Consumer Packaged Goods (CPG) sales or account management.
Industry Focus: Beauty industry and drug channel direct sales experience is highly valued.
Strategic Planning: Proven experience in sales strategy development, execution, and long-term account planning.
Financial Acumen: Experience building, managing, and optimizing financial forecasts and P&L management.
Analytical Expertise: Outstanding analytical skills with advanced proficiency in Excel; ability to translate complex data into strategic, actionable insights.
Communication & Influence: Excellent presentation and negotiation skills, with the confidence to influence high-stakes discussions with senior leadership both internally and externally.
Matrix Management: Ability to work effectively in a complex matrix environment and collaborate cross-functionally.
Problem Solving: Proactive problem solver with excellent decision-making and prioritization skills to manage multiple complex projects successfully.

Responsibilities

Lead Merchant Partnership: Serve as the primary point of contact for the Walgreens merchant team; own the relationship to ensure alignment on joint business objectives and long-term strategies.
Cross-Functional Collaboration: Cultivate high-impact relationships with internal departments and key stakeholders at Walgreens to facilitate smooth operations and project execution.
Assortment & Distribution: Establish and execute assortment and distribution plans that align with brand goals and retailer capabilities.
Drive Sales Performance: Deliver the annual sales plan by working closely with Walgreens to exceed sales targets (gross and net) and identify new growth opportunities.
Financial Ownership: Manage the delivery of financial budgets, forecasting, and performance tracking. Oversee commercial reporting on a weekly, monthly, and quarterly basis.
Trade Investment: Manage trade investment budgets effectively to maximize ROI.
Omnichannel Execution: Develop and execute a digital plan that complements brick-and-mortar strategies to drive a cohesive customer experience.
Promotional Planning: Set, implement, and evaluate integrated activity and promotional plans to increase market share.
Inventory Management: Analyze weekly sales performance and inventory levels to ensure optimal on-shelf availability.
Supply Chain Partnership: Collaborate with internal Demand and Supply Planning teams to secure planned receipts and maintain healthy inventory levels.
Performance Analysis: Continuously monitor business performance against budget; initiate corrective action plans when required to bridge gaps.
Talent Development: Coach and mentor the Assistant Account Manager – Walgreens, providing ongoing feedback and support to foster professional growth.
Customer Service Excellence: Ensure the team addresses business needs promptly and effectively, implementing initiatives that enhance the overall customer experience.