Senior Account Manager

Arrive • Seattle, WA

7h • Remote

About The Position

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
Arrive is looking for a Senior Account Manager to join our West Coast team. This high-impact, senior-level position focuses on managing a portfolio of strategic key accounts across major metropolitan hubs. Reporting to the GTM Regional Director, you will act as a trusted advisor and resident expert for our most significant municipal partners. Your core purpose is to cultivate deep, long-term relationships that ensure operational excellence and high retention. This role offers a unique opportunity to have a measurable impact on urban mobility while eventually serving as a team lead to mentor and support more junior account managers within the region.

Requirements

• 10+ years of experience in account management, client success, or strategic relationship management.
• Direct experience in the parking, transportation, or mobility sectors is required.
• Proven track record of managing Key Accounts with high-touch requirements and complex contract structures.
• Demonstrated ability to meet or exceed retention and growth quotas within an existing book of business.
• Exceptional organizational skills with the ability to manage high-priority projects across a diverse geographic portfolio.
• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• Ability to travel approximately 25% across the West Coast to engage with clients on-site.

Responsibilities

• Key Account Leadership: Direct the post-implementation lifecycle key strategic West Coast accounts, ensuring long-term satisfaction and contract renewals.
• Strategic Partnership: Serve as a consultative lead for municipal stakeholders, aligning Arrive’s technology with their complex operational goals.
• Portfolio Growth: Proactively identify and close expansion opportunities within your existing book of business to maintain a healthy growth pipeline.
• Collaborative Mentorship: Act as a team lead to support the professional development of other account managers, sharing best practices for navigating sensitive client environments.
• Cross-Functional Liaison: Work closely with Product, Engineering, and Finance teams to troubleshoot challenges and provide responsive support for account-specific requirements.
• Operational Excellence: Analyze account data to develop strategies that optimize parking programs, increase user engagement, and drive parking excellence for our partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level