Senior Account Manager

Marsh•West Springfield, MA

23h•Hybrid

About The Position

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Commercial Lines Senior Account Manager with the Business Insurance team here at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As a Senior Account Manager within the Business Insurance Commercial Lines team, you’ll utilize your exceptional client servicing skills to maintain and expand client relationships within your own assigned book of accounts while also providing professional insurance services to our clients by coordinating with Producers, Underwriters, Service Team members and other departments as appropriate. This includes, but not limited to, providing coverage analysis and risk management recommendations, completing applications, preparing submissions, negotiating coverage and pricing with carriers and preparing proposals according to agency standards. You may also be called on to resolve issues related to billing, make policy changes, respond to policy coverage related questions in a timely and professional manner, and prepare exposure comparison, premium comparisons, renewal reviews and renewal proposals. As a Senior Account Manager, you will also be expected to provide leadership and mentoring as needed, to colleagues within your team. All Senior Account Managers are expected to participate in continuing education to maintain a P&C license, stay current with all regulations and enhance insurance knowledge.

Requirements

Active Property & Casualty license
5+ years relevant insurance industry experience with at least 3 of those years focused on Property and Casualty, preferably within a brokerage agency.
Experience in managing assigned accounts through the client life cycle, including the renewal process.
Solid coverage, underwriting and risk management knowledge
Demonstrated leadership skills and ability to mentor others
Effective oral and written communication and relationship building skills are essential
Strong analytical and problem-solving skills
Ability to prepare and facilitate presentations as well as speak to colleagues and clients at all levels.
High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint as well as agency management systems and web browser software
Exceptional time management and organization skills and demonstrated ability to manage multiple priorities efficiently

Nice To Haves

Bachelor’s Degree in Risk Management, Business Administration or other related fields
Insurance designations
Experience with Epic

Responsibilities

Maintain and expand client relationships within your own assigned book of accounts
Provide professional insurance services to our clients by coordinating with Producers, Underwriters, Service Team members and other departments as appropriate
Provide coverage analysis and risk management recommendations
Complete applications
Prepare submissions
Negotiate coverage and pricing with carriers
Prepare proposals according to agency standards
Resolve issues related to billing
Make policy changes
Respond to policy coverage related questions in a timely and professional manner
Prepare exposure comparison, premium comparisons, renewal reviews and renewal proposals
Provide leadership and mentoring as needed, to colleagues within your team
Participate in continuing education to maintain a P&C license, stay current with all regulations and enhance insurance knowledge