Senior Account Manager, SMB

Wonder

3d • $88,000 - $110,000

About The Position

As a Senior Account Manager in the SMB Merchant Network, you'll oversee a portfolio of priority and top-performing restaurant partners. You will be responsible for building strong relationships with these accounts, conducting business reviews to optimize their Grubhub account, boosting conversion and reducing churn.

Requirements

• Bachelor’s Degree or equivalent years of experience and High School degree/GED
• 4-6 years of account management or enterprise account management experience.
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
• Experience with Salesforce.com or similar CRM is a plus
• Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
• Ability and desire to do whatever it takes to find solutions for merchants.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Confident making outbound dials on the phone.
• Willingness/ability to travel and speak to restaurants in person.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Nice To Haves

• Experience working with (or selling to) restaurant owners is a major plus.
• Restaurant experience is also a plus.
• Experience with Salesforce.com or similar CRM is a plus
• Candidates fluent in Mandarin or Spanish are strongly preferred.

Responsibilities

• Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention and revenue growth.
• Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized.
• Be available for emergencies on your priority accounts, or provide an alternative contact who can be reached at all times.
• Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.
• Collaborate closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges.
• Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level