Senior Account Manager, Skip Team

OPENLANE•Carmel, IN

1d•Hybrid

About The Position

At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. The responsibility of this position is to oversee the production of the skip tracing department. This includes procuring and maintaining the industry tools and relationships needed for skip tracers to perform their duties. The role also involves working closely with the vendor relations department and contracted repossession vendors to ensure quality performance compliance set by PAR’s standards. All duties must be performed within the scope of applicable laws and regulations, operating in a manner that represents professionalism and integrity.

Requirements

High School Diploma or equivalent is required.
Three (3) to five (5) years of automotive finance experience or equivalent required.
Three (3) to five (5) years of experience in the repossession, collections, or skip tracing field is required.
Excellent organizational skills.
Excellent oral and written communications.
Excellent office and computer skills.

Nice To Haves

Bachelor’s Degree is preferred.
Five (5) to ten (10) years of automotive finance experience or equivalent preferred.
Five (5) to ten (10) years of experience in the repossession, collections, or skip tracing field preferred.

Responsibilities

Oversee and direct the daily activities of the Skip Trace Department and team managers.
This includes training, scheduling, and managing punctuality, absenteeism and adherence to procedure and policy.
Ensure contracted repossession agents act in compliance with PAR North America’s standards.
Monitor employee performance and provide feedback to Director of Operations.
Track and grade employee on performance and mediate disputes and audit employee accounts contents to ensure compliance with PAR’s standards.
Maintain current and develop new client contracts and relationships.
Assist and coordinate PAR litigation matters as needed.
Monitor job performance of direct reports.
Coordinate and maintain a balanced workload for all team members, including having a good understanding and ability to perform each job function.
Conduct sales calls to new and existing clients.
Perform other assignments as specified by PAR Senior management.
Have knowledge of and provide reports as specified by senior management.
Develop and maintain a basic understanding of all systems as needed.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement