Senior Account Manager - Retail Media (L3)

Albertsons • Pleasanton, CA

1d

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Main responsibilities: The Account Manager Sr. Lead is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager Sr. Lead will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager Sr. Lead will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. The position will be based in Boise, Idaho, or one of our main regional offices (Pleasanton CA, Plano TX, Itasca, IL, New York City, NY or Fullerton, CA,). Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns Support and collaborate with merchandizing partners as a Category Captain Provide mentorship to Account Managers and/or cross functional team members Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment Continuously monitor, learn and develop knowledge of retail media landscape Client travel as needed

Requirements

• 6 plus years of Media/Retail/Account Management Experience
• Exceptional organization and process development skills
• Exceptional ability to story tell with data
• Proven ability to foster partnerships with merchandizing teams

Responsibilities

• delivering best-in-class client experiences when working with The Collective
• deliver fantastic customer service to drive client satisfaction and renewals
• Acting as the primary day-to-day contact for Collective clients
• deliver strategic, data-driven upsell opportunities to clients
• ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans
• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
• Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
• Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
• Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
• Support and collaborate with merchandizing partners as a Category Captain
• Provide mentorship to Account Managers and/or cross functional team members
• Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
• Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
• Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
• Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
• Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
• Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment
• Continuously monitor, learn and develop knowledge of retail media landscape
• Client travel as needed

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed