Senior Account Manager - Institutional

KeyBank•Overland Park, KS

3d•$68,000 - $103,000•Remote

About The Position

Under the direction of the department manager, the person in this position is responsible for servicing a commercial real estate portfolio in the most timely, efficient and responsible manner in order to protect the interest of investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws.

Requirements

Four-year college degree or experience commensurate with position grade

Nice To Haves

Experience in commercial mortgage loan servicing and/or underwriting
Real estate law, appraisal, accounting/auditing
Experience with McCracken/Strategy loan servicing system
Excellent verbal and written communication skills
Strong analytical skills
Legal document review and interpretation
Efficient in the use of Microsoft Word, Excel and Outlook

Responsibilities

Monitor assigned portfolio in order to ensure compliance with specific requirements pursuant to contractual servicing agreements.
Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after bankruptcy, default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing.
Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
Generate income through transaction fees and the timely collection of late charges and default interest in order to ensure the profitability of the Servicing Division and KeyCorp.
Monitor and administer the posting of all loan payments in accordance with the loan documents.
Monitor delinquencies.
Review and process reserve disbursements in accordance with the reserve agreements.
Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
Input and maintain loan and collateral data in the loan servicing system and KCMWeb.
Complete Asset Quality Reports as required by the loans risk rating to be reviewed and approved by upper management.
Administer all borrower inquiries and requests
Assist with special projects
Train new employees