Senior Account Executive, Virtual Agent

ServiceTitan

3d

About The Position

ServiceTitan’s Senior Account Executive, Virtual Agent is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan. They will help our Enterprise and Strategic customers adopt and find success using our new Virtual Agent A.I. features to drive value into their business. You will be in an individual contributor role in building and maintaining customer relationships through a strong blend of product knowledge, business consultation, sales and technical skills. Responsibilities include but are not limited to: working with assigned customer accounts to identify, negotiate, and close upsell opportunities, demonstrate the value of our AI products, provide best-in-class expertise and recommendations to drive usage of AI products, own the end-to-end customer relationship, and work with Product to prioritize the right features as the voice of the customer. In other words, you will be the one-stop customer resource and expert responsible for their overall adoption, usage, and success on ServiceTitan’s Virtual Agents. What you'll do: Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features. Also support webinar and event efforts to increase awareness and adoption of Virtual Agents Track and measure business impact and report out to cross-functional stakeholders

Requirements

• ~5-6 years of experience in sales, account management, and/or solution engineering roles
• Proven ability to manage both Enterprise and Franchise level initiatives, including comprehensive account management, timely and executive level communication, ability to lead customer onsites and demonstrate ROI
• Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment
• Ability/experience being in a by quota driven environments
• Creativity and ability to run with minimal direction in an ambiguous environment
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions

Nice To Haves

• Understanding of SaaS subscription models preferred (connection to the home services industry a plus)
• Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition

Responsibilities

• Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization
• Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs
• Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience
• Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features. Also support webinar and event efforts to increase awareness and adoption of Virtual Agents
• Track and measure business impact and report out to cross-functional stakeholders

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees