Senior Account Director of Group Sales

Sonesta NYC, NY•New York, NY

6d•$110,000 - $130,000

About The Position

The Senior Account Director of Group Sales position is a wonderful opportunity to join a fast-growing team and company. Since 2020 Sonesta Hotels have seen huge growth from 250 hotels to 1200 hotels in North America and beyond. By accepting this role, you will be part of the 8th largest lodging company in North America that is on a major growth path. Here at Sonesta we take our teams’ learning & development very seriously. For the right individual who has been a group sales manager for 2-3 years this is a great opportunity to be part of a highly driven team and receive training to get to the next level in their hotel career. This opportunity could be a feeder for senior group sales roles as well as other sales leadership positions in the future. This is a multi-property position to support the group sales efforts for 4 top-performing hotels in NYC. The Benjamin- The Royal Sonesta Hotel; The Shelburne - The Sonesta Hotel; The Fifty, Sonesta Select New York and The Garden – Sonesta New York, ES Suites. The Benjamin will be fully renovated in 2024 and The Shelburne will be getting a new Restaurant and Roof top later in 2023.

Requirements

Previous experience with hotel sales is required. Group sales experience of 3-5 years is preferred.
Proficiency in Outlook, with basic knowledge of Words, Excel, Teams and PPT
Must speak fluent English.
Frequently standing up or moving within and outside the facility
Carrying or lifting items weighing up to 25lbs
Communicating with customers, employees, and third parties
Handling objects, products and computer equipment

Nice To Haves

College degree preferred
Knowledge of Cvent, Ideas (group evaluator), Zoom info is a plus.
College degree preferred

Responsibilities

Key responsibilities would include selling guest rooms and meeting space within assigned accounts and segments to groups for the 4 Sonesta Hotels of NYC
Explore new sources of business by developing new contacts.
Continue to develop relationships with current supporters through innovative and effective strategies.
Seek and contact new potential clients through:
Direct enquiry
Sales leads – domestic and overseas
Sales Blitz
Be responsible for room night and revenue production from allocated segments
Entertain executives and secretaries of potential corporate and travel companies and in-house guests to ensure future business to the hotel
Monitor monthly production and create business plans to achieve the monthly targets
Consistently quote rates to help achieve the hotels’ occupancy, average rate, and RevPAR goals
Monitor competitors’ performance where it relates to their particular market segment
Maintain and update the hotel’s CRM system in accordance to Sonesta guideline
Attend daily sales briefings, weekly revenue meetings, and monthly sales meetings
Organize and participate in familiarization visits, sales blitzes, entertain and conduct other business-generating activities as and when require
Conduct on-site inspections for existing or prospective travel influencers, decision makers and end users.
Be aware of current market trends and supply competitor activity information to the sales leadership.
Participate in sales trips and, when required, complete all sales reports in accordance with Sonesta guidelines.
Participate in any projects as and when assigned by the department head.
Perform any other reasonable duties as required by the department head.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints
Thank everyone
Build Solid Relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.