Senior Academic Operations Program Specialist

The Ohio State University • Columbus, OH

1d • Onsite

About The Position

The Senior Academic Program Specialist manages daily operations of the CARE Academic Success Hub and supports key academic, experiential learning, and community-engagement initiatives within the Office of Community, Access, Retention, and Empowerment (CARE). The role oversees operational logistics for supplemental instruction courses, academic recovery, financial literacy, experiential learning, and community-building, while hiring, supervising student employees, and ensuring timely procurement for Academic Success Hub activities. Supports the scheduling, and tracking of financial literacy, academic recovery, supplemental instruction, and other CARE-developed credit and noncredit academic offerings. This includes managing all classroom needs and course scheduling for CARE initiatives. Serves as initial intake to triage and evaluate student concerns and escalate to appropriate parties for resolution if warranted. The specialist also supports the Assistant Dean and CARE leadership by scheduling team meetings, planning events, managing Workday purchasing processes, P-card transactions, student hiring, travel requests, and monthly expense tracking. Additional responsibilities include maintaining Academic Success Hub databases and BuckID access and assisting with annual reports. The position engages internal and external stakeholders through clear, professional communication.

Requirements

• Bachelor’s degree in Business, Education, Public Administration, or a related field of study or equivalent education and experience.
• 4 years’ experience managing and coordinating academic programs and projects.
• Strong organizational, interpersonal, and communication skills and ability to support multiple staff and student needs.
• Proficiency in Microsoft Office Suite and data management systems; experience with Workday and Procurement is highly desirable.
• Ability to manage ambiguity, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated initiative and problem-solving abilities.
• Ability to manage multiple complex projects with competing deadlines.

Nice To Haves

• Master’s degree in Business, Education, Public Administration, or a related field of study or equivalent education and experience.
• 6 years’ experience managing and coordinating academic programs and projects.
• Experience in Higher Education Academic setting and working with undergraduates and faculty.

Responsibilities

• Manages daily operations of the CARE Academic Success Hub
• Supports key academic, experiential learning, and community-engagement initiatives within the Office of Community, Access, Retention, and Empowerment (CARE)
• Oversees operational logistics for supplemental instruction courses, academic recovery, financial literacy, experiential learning, and community-building
• Hiring and supervising student employees
• Ensuring timely procurement for Academic Success Hub activities
• Supports the scheduling, and tracking of financial literacy, academic recovery, supplemental instruction, and other CARE-developed credit and noncredit academic offerings
• Managing all classroom needs and course scheduling for CARE initiatives
• Serves as initial intake to triage and evaluate student concerns and escalate to appropriate parties for resolution if warranted
• Supports the Assistant Dean and CARE leadership by scheduling team meetings, planning events, managing Workday purchasing processes, P-card transactions, student hiring, travel requests, and monthly expense tracking
• Maintaining Academic Success Hub databases and BuckID access
• Assisting with annual reports
• Engages internal and external stakeholders through clear, professional communication.

Benefits

• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level