Senior Academic Coach - Academic Support & Retention Specialist

MCPHS University • Boston, MA

68d • Onsite

About The Position

The Senior Academic Coach - Academic Support & Retention Specialist manages the workflow outreach and development for at-risk students.

Assess, develop, and evaluate supports for high-risk populations included, but not limited to, first generation students, transfer students, non-traditional students and students on academic probation.
Develop academic intervention and support for Boston campus high risk students.
Responsible for running reports and analyzing data for the CASE to ensure timely follow up to at risk students.
Coordinate embedded retention based tutoring support in the department, including supervision of peer leaders.
Mentor, train and develop all staff under their supervision.
Coordinate support services for students with academic needs.
Meet with students and provide support, solutions, and/or referrals as appropriate
Work collaboratively and flexibly with faculty and staff to implement academic support; coordinate and problem solve with academic departments to ensure student support is implemented appropriately.
Responsible for maintaining accurate and timely student case notes.
Conduct strategic and intrusive outreach and coaching to unresponsive students.
Coordinate overall interdisciplinary plan of support of students.
Coordinate with other departments regarding support for students. Fosters self-advocacy in students to manage their academic personal responsibilities.
Manages electronic and web-based data and file management.
Creation and monitoring of at risk indicators in University CRM based on evidence-based practice.
Represent the department at campus events such as Open House, Accepted Students Day, Orientation, Family Weekend, Final Exams, and Commencement.
Participate in retreats and professional development within the Division of Student Achievement and Success
Other related duties assigned by supervisor.

Requirements

• Requires a Master's degree in higher education, counseling or a related field, and two to four years of experience in a higher education setting that involves providing direct service to college students.
• Excellent interpersonal, written and verbal skills and high proficiency in use of technology, data bases (experience with Ellucian products preferred), web page development, and social media
• Ability to problem solve, make decisions, and take initiative in a fast-paced office environment
• Ability to work collaboratively with other staff from departments across the University
• Requires an understanding of the educational, cultural, and social needs of a diverse student population (domestic and international student community)
• Demonstrates the ability to work individually and as a member of a professional team, establishing strong working relationships across campus constituencies
• Excellent leadership, communication, organizational and interpersonal skills
• Ability to manage multiple priorities and meet deadlines
• Strong organizational skills and attention to detail
• Ability to manage confidential materials and maintain confidentiality when working on specific task or projects
• A sense of urgency and ability to prioritize tasks and resources appropriately
• Demonstrates proficiency in Microsoft Office
• Standing, sitting, manual dexterity, ability to move between offices and floors of buildings
• Ability to meet deadlines and perform well under pressure
• Ability to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends
• Normal range of vision and hearing (with or without correction)
• Ability to lift up to 5-10 lbs.

Responsibilities

• Manages the workflow outreach and development for at-risk students.
• Assess, develop, and evaluate supports for high-risk populations included, but not limited to, first generation students, transfer students, non-traditional students and students on academic probation.
• Develop academic intervention and support for Boston campus high risk students.
• Responsible for running reports and analyzing data for the CASE to ensure timely follow up to at risk students.
• Coordinate embedded retention based tutoring support in the department, including supervision of peer leaders.
• Mentor, train and develop all staff under their supervision.
• Coordinate support services for students with academic needs.
• Meet with students and provide support, solutions, and/or referrals as appropriate
• Work collaboratively and flexibly with faculty and staff to implement academic support; coordinate and problem solve with academic departments to ensure student support is implemented appropriately.
• Responsible for maintaining accurate and timely student case notes.
• Conduct strategic and intrusive outreach and coaching to unresponsive students.
• Coordinate overall interdisciplinary plan of support of students.
• Coordinate with other departments regarding support for students.
• Fosters self-advocacy in students to manage their academic personal responsibilities.
• Manages electronic and web-based data and file management.
• Creation and monitoring of at risk indicators in University CRM based on evidence-based practice.
• Represent the department at campus events such as Open House, Accepted Students Day, Orientation, Family Weekend, Final Exams, and Commencement.
• Participate in retreats and professional development within the Division of Student Achievement and Success
• Other related duties assigned by supervisor.

Benefits

• competitive salaries
• excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 251-500 employees