Ralph Lauren Selling Manager

Ralph Lauren•Central Valley, NY

58d•$25 - $36

About The Position

As a Selling Manager, you will play a crucial role within the Store Leadership team by executing strategic plans to ensure a profitable business in a dynamic and complex environment. Success is achieved through championing advanced selling tools and executing comprehensive daily/weekly business objectives by assigning and managing tasks, goals, and priorities for the team. Your role will be pivotal in driving sales performance, enhancing customer satisfaction, and fostering a collaborative team environment. You will lead by example, providing feedback, coaching, and support to the sales team, ensuring they are equipped with the necessary skills and knowledge to meet and exceed sales targets. Additionally, you will be responsible for monitoring sales metrics, sharing performance data, and executing strategies to optimize performance and achieve goals. In this role, you will also support and lead a small team, ensuring effective communication, coordination, and development of team members to maximize their potential and contribute to the overall success of the store. Selling Managers are leaders with potential for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter.

Requirements

Retail Supervisory or similar industry experience
Ability to effectively communicate with customers and store personnel
Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
Ability to operate the register, stand, move and walk for multiple hours
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
Business acumen
Strong planning and prioritization/time management skills

Nice To Haves

Fashion insights and awareness of industry trends a plus

Responsibilities

Foster a collaborative team environment through open communication, feedback, and recognition
Drive team performance through coaching, goal-setting and development
Monitor and achieve sales targets, KPIs and performance metrics
Model selling behaviors and lead by example on the sales floor
Act as mentor to employees, providing guidance to enhance skills and product knowledge
Support training programs aligned with selling and brand standards
Provide feedback to Store Management on team performance and development needs
Demonstrate and champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions
Implement clienteling strategies to build customer loyalty
Execute promotional activities and sales events
Ensure consistent customer experience aligned with Ralph Lauren and CEL standards
Support customer complaint resolution, escalating as needed
Champion new technology for New Ways of Selling and More Ways to Shop
Communicate sales and profit performance tools to the store team
Report product category opportunities and support store merchandising needs
Support inventory control and maintain productivity standards
Participate in recruitment and interviews as needed
Supervise daily cash transactions, deposits, and register balancing
Ensure compliance with health/safety regulations and company policies
Create an inclusive environment aligned with Ralph Lauren values and Cultural Focus Areas

Benefits

Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

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