Selling General Manager - Richmond

Lifeway Mobility Recruiting Team•Norfolk, VA

About The Position

Join our Team and Make a Difference! At Lifeway Mobility, we believe that everyone deserves to live comfortably, independently, and safely in their own homes. As a leading nationwide provider of accessibility solutions, we are dedicated to enabling individuals with accessibility needs to remain in the place they love. We are hiring a Selling General Manager in the Richmond area, to open a new location, build a team, and grow a local market providing exceptional service to our residential customers with mobility challenges. Do you have expertise in (B2C) residential (DME) Durable Medical Equipment for patient mobility, safety, and independence in the home? We want to talk to you! As a Selling General Manager, you will lead your team to earn 5-star customer experience reviews, through consultative in-home sales appointments, timely installation of new equipment, and responsive service for maintenance and repairs.

Requirements

Residential Durable Medical Equipment (DME) industry experience required (B2C).
Proven experience as a successful Sales producer and manager.
Excellent spoken and written communication skills, presentation skills, and project management skills.
Strong interpersonal skills and the ability to lead and develop a team.
Excellent leadership and decision-making skills.
Financial acumen including understanding of a budget.
Excellent problem-solving skills.
Knowledgeable in Microsoft Word, Excel, Outlook, PowerPoint, and Teams.
Travel up to 10% as needed.

Responsibilities

Achieve sales goals for number of appointments, conversation rate and total sales revenue.
Timely completion of estimates and contracts with a clear product solution and scope of work.
With Shared Services support, lead your team in relationship development with community and patient referral sources, holding in-services, and hosting events to promote in-home mobility products.
Review each sale and project to confirm quality standards of product, installation and customer satisfaction.
Local vendor management – find and develop relationships with local and regional subcontractors/vendors as needed.
Point of Escalation – respond to and resolve escalated situations with customers, systems, and processes.
Maintain accurate and adequate inventory for all stocked equipment.
Manage fleet/vehicle maintenance, repairs and cleanliness.
Ensure timely response and completion of all service calls; tracking warranty information, confirming satisfactory completion and billing of all service requests.
Lead by example with ride-alongs, mentoring, and developing an understanding of each role (marketing, sales, installation, operations).
Hire, train and develop your team to achieve goals and exceed customer and referral partner expectations.
Achieve revenue targets and manage costs to a budget on a monthly, quarterly, and yearly basis, ensuring net profit goals are met.
Scale and grow your local market.
Communicate, educate and ensure team compliance with laws, regulatory agencies, and company policies.