Seller Support Specialist - Marketplace

takealot.com • Capetown, CA

4d

About The Position

takealot.com, a leading South African online retailer, is looking for a highly talented Seller Support Specialist to join our team in Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This role reports to a Seller Support Team Leader and is a unique opportunity to work in a high-performance B2B start-up environment.

Requirements

• Customer Obsessed.
• Pragmatic & Organised.
• Strong prioritization and time management skills.
• Excellent verbal and written communication skills.
• Great interpersonal skills and strong team player.
• Senior Certificate or Higher.
• Minimum 3 years experience in a customer service role.

Nice To Haves

• Stakeholder management is a plus!
• Excel, SQL, and Zendesk experience (advantageous).
• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

Responsibilities

• Address and escalate Marketplace seller & customer queries via tickets & phone calls.
• Engage with internal Takealot stakeholders to resolve Marketplace queries.
• Assist with ad-hoc data capturing and admin tasks as required.
• Provide ideas to drive process & system improvement across Takealot Marketplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees