Sell Agent-Customer Experience

Lithia & Driveway

4d • $40,000 - $60,000 • Onsite

About The Position

Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.

Requirements

• Strong attention to detail
• Excellent communication skills
• Time management
• Active listening skills
• Critical thinking
• Does the right thing, takes action and adapts to change.
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Responsibilities

• Driveway website concierge/brand promise expert
• Customer Concierge: Answers questions and helps move the digital transaction process forward
• Coordinates virtual inspection using our inspection application
• Coordinates pick-up of purchased vehicle from customer’s home.
• Communicate effectively with customers through chat, phone, and CRM/email
• Maintain activity log
• Other duties as assigned

Benefits

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed