Sell Agent-Customer Experience

Lithia & Driveway•Dallas, TX

2d•$40,000 - $60,000•Onsite

About The Position

Driveway Driveway.com Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! Sell Agent – Customer Experience The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases. Location: Addison, TX-onsite

Requirements

Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Does the right thing, takes action and adapts to change.
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values

Responsibilities

Driveway website concierge/brand promise expert
Customer Concierge: Answers questions and helps move the digital transaction process forward
Coordinates virtual inspection using our inspection application
Coordinates pick-up of purchased vehicle from customer’s home.
Communicate effectively with customers through chat, phone, and CRM/email
Maintain activity log
Other duties as assigned