Customer Experience Agent, 2026 New Grad
About The Position
The Customer Experience team is responsible for driving great user experience through order management, thoughtful problem-solving, and continuous improvement. In this role, you’ll get hands-on exposure to real user needs and learn how a fast-growing company operates day to day. As a Customer Experience Agent, you’ll help ensure customers receive their orders quickly and smoothly, and when something doesn’t go as planned, you’ll be on the front lines making it right. It’s an ideal starting point for building strong problem-solving skills, understanding how products scale, and growing your career in a dynamic marketplace environment. This is a high-impact role where you’ll directly influence our users' experience and: Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users Work with other departments to troubleshoot, research and resolve open questions Seek out opportunities to eliminate repeat contacts and improve the overall customer experience We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.
Requirements
- A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
- Strong communication skills, you can explain things clearly and compassionately
- A customer-first attitude and a desire to solve problems with ownership
- Ability to multitask and learn new systems quickly
- A team player mindset with a drive to improve processes
- Weekend availability required
Nice To Haves
- Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
- Exposure to support tools (e.g., Zendesk, Intercom) is a plus
Responsibilities
- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
- Work with other departments to troubleshoot, research and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
