Customer Service - Self Storage Manager
About The Position
Public Storage, a leader in the self-storage industry, is hiring Property Managers. This role involves working independently at multiple locations, managing daily operations, and providing comprehensive customer service. Key aspects include assessing customer storage needs, selling packing and moving supplies, conducting daily storage unit inspections to confirm inventory and availability, and ensuring spaces are ready to rent. The position also requires handling financial transactions such as auditing cash drawers, making bank deposits, and managing customer payments, including reminder and collection calls. Property Managers are responsible for the physical upkeep of the facilities, performing cleaning and daily maintenance tasks, and ensuring compliance with company policies regarding customer accounts, lease agreements, and lien sales.
Requirements
- Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies
- Valid driver’s license
- Utilize own vehicle to travel between different work locations and/or while conducting other work-related business
Responsibilities
- Work independently at multiple locations, spending time both inside and outside
- Assess customer storage needs and make suggestions, including selling packing and moving supplies
- Perform daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent
- Audit cash drawers and make bank deposits
- Help keep customers current with payments and make reminder and collection calls when required
- Perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
- Drive to multiple properties and perform bank cash deposits
- Be responsible for opening and closing facilities
- Assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements
- Be responsible for company assets/property
- Access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts
- Accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy
- Make scheduled delinquent calls
- Execute lien sales
- Administer transactions with Auction Vendors, including providing access to purchased space
Benefits
- Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
- Medical
- Dental
- Vision
- 401k with match
- Paid time off
- Sick time
- Flex spending
- Company paid life insurance
- Company paid accidental death insurance
- Exclusive vendor discounts
- Mileage reimbursement is provided when traveling between properties or other work-related tasks
- Opportunity to earn performance-based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
