Selections Coordinator

Horizon House•Seattle, WA

6d•$40 - $49

About The Position

The Selections Coordinator for Horizon Houses West Tower project plays a pivotal, resident-facing role in ensuring an exceptional and welcoming home customization and move-in experience for future residents. Acting as the central liaison between incoming residents, contractors, vendors, and internal Horizon House teams, this position guides residents through the unit selections process, coordinates installation of their chosen finishes, and supports all aspects of move-in preparation, ensuring new residents feel informed, supported, and truly at home well before move-in day. This role blends customer service, project management, and design coordination to deliver a seamless, personalized transition into Horizon Houses landmark West Towera 200-unit expansion that represents the next chapter in our communitys mission of agency, purpose, and connection.

Requirements

Bachelors degree required with a degree in project management, hospitality, interior design, construction management, or a related field preferred. Equivalent professional experience will be considered.
Minimum 35 years of experience in project coordination, construction, homebuilding, or a related client-facing role managing multiple timelines and stakeholders.
Project management experience required, including planning, scheduling, risk management, and cross-functional coordination.
Strong digital proficiency required, including comfort with electronic systems, project tracking tools, and documentation platforms.
CRM experience preferred; Sherpa and BlueFingerprint is a plus.
High-touch customer service experience required, with the ability to understand client needs, guide decisions, and manage expectations.
Demonstrated success in client-facing roles requiring discretion, empathy, sound judgment, and strong relationship-building.
Interior design experience or exposure to residential finishes and selections is a plus, not required.
Experience in senior living, hospitality, luxury residential, or similar service-oriented environments preferred, not required
Approachable, professional demeanor with strong emotional intelligence and the ability to build trust quickly.
Strong understanding of design selections, construction timelines, and project management principles.
Excellent written, verbal, and interpersonal communication skills.
Exceptional organizational and prioritization skills with attention to detail.
Ability to read and interpret construction documents preferred.
Ability to manage multiple projects and deadlines in a fast-paced environment.
Knowledge of relocation resources, vendor networks, and move-in logistics preferred.
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Employee accesses, uses and/or discloses Protected Health Information, as defined by HIPAA, only to the extent minimally necessary to accomplish essential job functions. Employee practices appropriate safeguards to prevent unauthorized access, use and/or disclosure of PHR (paper, electronic and oral) within his/her work area.
All staff must demonstrate the legal right to work in the United States.
All applicants offered a role must pass a DSHS background check, and drug screening.

Nice To Haves

Interior design experience or exposure to residential finishes and selections is a plus, not required.
Experience in senior living, hospitality, luxury residential, or similar service-oriented environments preferred, not required
Ability to read and interpret construction documents preferred.
Knowledge of relocation resources, vendor networks, and move-in logistics preferred.

Responsibilities

Serve as the primary point of contact for new residents during the selections and move-in process for the West Tower, ensuring a supportive, reassuring, and positive experience.
Partner cross-functionally with internal teams and external vendorsbeginning early in the development and construction processto anticipate and meet resident needs, ensuring a smooth, well-coordinated, and successful move-in.
Develop and maintain detailed project plans, schedules, and tracking tools to monitor selections progress, construction milestones, risks, and dependencies.
Conduct selections appointments with residents to review available finishes, fixtures, flooring, paint, and upgrade options, guiding decisions that reflect residents preferences, lifestyle, and sense of home.
Develop and continuously refine the selections and communication process, ensuring residents feel informed, confident, and engaged throughout their journey.
Provide product information, coordinate samples, and prepare detailed upgrade requests for resident review and approval.
Maintain accurate documentation of all selections, pricing, and communications using project management and CRM systems.
Collaborate with contractors, architects, and Horizon House project leaders to ensure accurate installation of selections to the highest standards.
Track and monitor selections deadlines and construction milestones, proactively resolving discrepancies to protect timelines and resident satisfaction.
Assist residents with space planning and downsizing needs, including furniture measurements, layout planning, and vendor referrals.
Develop and maintain a move-in guide and provide residents with relocation resources and preferred vendor contacts.
Coordinate all aspects of move-in logistics, including elevator scheduling, truck access, vendor coordination, and on-site move-day support.
Conduct pre-move-in inspections to verify that selections are installed as contracted.
Welcome residents and families on move-in day, providing orientation to their new home, the Horizon House community, and key staff.
Participate in resident update meetings, sales presentations, and community events to support the success of Horizon House.
Maintain a high standard of professionalism, integrity, and resident confidentiality at all times.
Complete other duties and projects as assigned by management.

Benefits

Highly Competitive Benefits Package with Low Deductibles: Medical, Dental, and Vision Benefits
Paid Time Off and Sick Leave
Discounted Costco Membership
Discounted Meals
403(b) Retirement & Company Match
Company Paid Training & Professional Development Opportunities
ORCA Card Discount or Discounted Parking
Staff Scholarship Program - up to $24,000 per year including dependents
Free Gym and Pool access for employees
Student Loan Assistance Program - up to $1,200 per year
Fun and Exciting Staff Events