Seed Svc Advisor

Bayer•West Lafayette, IN

18d•$70,000 - $95,000

About The Position

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice. Seed Svc Advisor Position Overview: As a key player in our Product Supply team, you are responsible for managing and strengthening relationships with Retail, Seedsman, and Grower customers for assigned accounts. You will analyze account history and build annual operational plans to create mutually beneficial strategies that support both account and Bayer business targets. Your role involves influencing account behavior to align with Sales and Operational business plans, implementing continuous improvements in operational efficiency, and providing value-added services to enhance customer experience and loyalty. You will utilize your agronomic knowledge to support product upsell or substitutions and ensure operational excellence within Product Supply processes. Additionally, you will advise and support accounts on product updates, marketing, and operational programs, while collaborating cross-functionally to optimize orders and product deliveries.

Requirements

BS/BA preferably in Agriculture, Agronomy, Business, Marketing, Supply Chain Management, or other business-related discipline
5+ years of professional experience preferably in Customer Service, Commercial, Logistics, Operational, or Agricultural fields
Self-motivated, results-oriented with a process improvements mindset, able to work independently with minimal supervision
Works well in a team environment to achieve common goals
Excellent customer service and influencing skills with very strong written and verbal communication skills
High agility in a fast-paced environment with the ability to effectively work in a matrix environment
Problem-solving and decision-making ability based on data and analytical prowess
Key Competencies: customer focus, collaboration, negotiation, relationship, and conflict management.

Responsibilities

Responsible for the Product Supply relationship with Retail, Seedsman & Grower customers for assigned accounts, strengthening relationships proactively
Analyze account history and build annual operational plans with accounts to support achievement of account and Bayer business targets
Influence account behavior in support of Sales & Operational business plans, including adopting new processes, tools, and systems
Implement continuous improvements in operational efficiency and customer experience
Provide value-added services that enhance the customer experience and induce loyalty
Utilize basic agronomic knowledge to support product upsell or substitutions
Accountable for Operational Excellence within Product Supply processes that can be shared with customers
Understand, advise, and support accounts on product updates, marketing, and operational programs
Provide information on order, supply availability, timing, deliveries, and updates on products, marketing, and operational programs
Understand the Region's supply needs and position partnering cross-functionally to optimize orders and product deliveries
Seek customer feedback to track satisfaction levels and identify solutions where there are gaps
Manage research, resolution, documentation, and communication for complaints and errors
Collaborate with Customer Operations for resolution of transactional requests
Identify and deliver cross-functional solutions to achieve Operational Excellence for Brand Family & Regions
Drive innovative approaches to gain efficiency, reduce resolution rates, and elevate the customer experience.