Security & Technical Support Analyst

Optical Cable Corporation-posted about 1 month ago
Full-time • Entry Level
Onsite • Roanoke, VA
251-500 employees
Electrical Equipment, Appliance, and Component Manufacturing
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This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed. Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner. Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs. Champions OCC's mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct. Job Scope: Organization responsibility-has no supervision or leadership responsibilities Communication-frequent daily contact with all levels of employees, contractors and vendors Confidentiality-follows company policy/procedures for all levels and types of communication Financial Responsibility - has no financial responsibility Judgment - has responsibility on certain custom mission critical systems for the company. Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc. Travel-occasional overnight travel to out-of-state facilities

  • Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.
  • Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment.
  • Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.
  • Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.
  • Recommends security solutions, methods to the Manager of IT Support.
  • In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.
  • Participate in audits or cyber-security testing to provide supporting data as necessary.
  • Performs administration and support tasks in a Microsoft Windows environment.
  • Responds to first and second level support requests from business areas via phone call or email.
  • Performs troubleshooting activities and communicates with business partners to solve day-to-day issues.
  • Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.
  • Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.
  • Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.
  • Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.
  • Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.
  • Communicates ideas, situations and status clearly and effectively.
  • Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.
  • Participates in an on-call rotation.
  • High school diploma or GED with three years' IT related work experience in a corporate working environment is required.
  • Effective interpersonal, communication and teamwork skills.
  • Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions.
  • Must be capable in handling tactical level tasks and projects.
  • Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.
  • 40+ hour on-site work week with on-call availability required.
  • Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals.
  • Experience in Microsoft Azure cloud computing configuration and administration are a plus.
  • Cisco certifications are a plus.
  • Certifications in Windows-based technologies or Cloud computing are a plus.
  • Associate degree in a computer science/information technology related field preferred.
  • CompTIA or vendor specific certifications a plus.
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