Security Technical Consultant

Thales • Austin, TX

13d • $130,620 - $226,101 • Hybrid

About The Position

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. This position can be hybrid or remote in the US Position Summary Decisive technology for decisive moments: The people you rely on to safeguard your privacy rely on Thales to protect the cloud, data, and software. When it comes to data security, organizations are faced with an increasing amount of decisive moments. Whether the moment is building an encryption strategy, licensing software, trusted access to the cloud, or meeting compliance mandates – you can rely on Thales to secure your digital transformation. At Thales Cybersecurity and Digital Identity (CDI), we provide security for a world powered by the cloud, data, and software. The Senior Consultant – HSM is an SME and technical resource within the professional services team for general purpose HSM and PKI solutions. The Senior Consultant is responsible for upholding our solutions delivery and consultancy model. In this position, the consultant has a central role in the organization, generating revenue in coordination with sales, interfacing with the customer, and providing feedback through the Tech Lead to R&D and product management to enhance and optimize the solution to meet market demands. This is a highly hands-on and technical role with extensive customer facing and consulting responsibilities. The individual will work with cross-functional teams focusing mainly on IT security, encryption, DevOps, PKI, and HSMs to design, install, and configure our hardware security module solutions and integrations. The ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base and new products. Service oriented. Business driven. Candidate must be organized and analytical, adept at working in a team environment and able to handle multiple priorities.

Requirements

• B.A./B.S. degree required (preferably Computer Science, Information Services or a related field).
• 8+ years of relevant experience in professional services with a customer facing role within the IT digital security industry.
• Practical experience in managing technical solutions and services engagements.
• Proven experience of systems integration and/or implementation.
• Proven solutions consulting experience in large enterprises.
• Strong background in cryptography and experience in networking and network security protocols.
• Strong knowledge of information security principles and practices.
• Strong DevOps background across various domains, such as CI/CD processes and tools, automation, and monitoring.
• Strong knowledge of Thales Hardware Security Module design, deployment, and documentation.
• Strong knowledge in Public Key Infrastructure (PKI), including designing solutions to fit customer needs.
• Experience with Linux/Unix system administration.
• Experience with virtualization – VMWare, VirtualBox, HyperVisor, and Docker.
• Strong presentation skills with ability to deliver security consulting workshops.
• Strong knowledge in all aspects of Active Directory (AD) configuration and best practices as they pertain to Thales’s offerings.
• Expert knowledge in certificates and related activities, such as installation and renewal of certificates, certification revocation, and familiarity with Microsoft Enterprise Certificate Authorities as well as other industry standard solutions.
• Excellent interpersonal skills.
• Conflict management skills.
• Ability to conduct training and knowledge transfer sessions for customers.
• Proven track records in high quality and on-time delivery
• Can conform to shifting priorities, demands and timelines – and reacts to project adjustments and alterations promptly and efficiently.

Nice To Haves

• Relevant security or professional certifications: CISM, CISA, CISSP, ITIL, CySA+, CASP+, Security+.
• Strong ability to document requirements and to write technical response papers.
• Experience with cloud environments (AWS, Azure, and Google Cloud). Certification is a plus.
• Software development life cycle management experience.
• Knowledge of Key Management products and functionality.
• Comfortable with Linux file systems.
• Experience with Windows server administration: Active Directory, power shell, NTFS administration and group policy administration.
• Strong presentation skills.
• Negotiation and advanced stakeholders’ management skills.

Responsibilities

• Pre-sales phase: Support the Pre-Sale Specialists to accurately gather customers technical and business requirement to determine and position the most appropriate services engagements.
• Review complex SOWs to ensure customer needs are met and proper efforts estimation.
• Support the retirement of some prepackaged services, validation of the need to create new ones, and recommend required updates based on products new features, roadmap, and identified dependencies.
• Lead technical solution design for new PS offers and customers’ use cases, particularly with automation, DevOps integrations, and PKI solution design and architecture.
• Provide support in answering technical aspects of customers RFP.
• Delivery Phase: The Senior Consultant will execute, lead, and support the delivery of projects within their scope, following the industry best practices & standards as well as the company internal policies.
• They will work closely with other PS consultants to share knowledge, train, and practice with new product releases.
• An SME and technical resource within the PS team with Thales HSM products.
• Demonstrate and utilize DevOps skills in areas such as CI/CD, monitoring, and automation to assist customers in integrating our solutions within their environments and to meet their organizational needs.
• Deliver engagements for products within his/her scope as assigned by the Delivery Manager.
• Technically drives complex projects involving large diversities of technologies across products, teams, and regions.
• Provide advice, design creation and review, planning, and rollout of PKI infrastructure on Thales’s products, as well as the integration with third party products.
• Keep current with delivery best practices, PS processes, and products roadmap & updates.
• Work with Tech Lead to report identified product issues, product improvement requests, and new market demands identified during deliveries.
• Participate in planning and kick-off calls with customers.
• Share knowledge with other PS team members on both products and PS processes.
• Attend supported product release meetings to keep up to date with product evolutions.
• Educates customers on related products, discover new use cases, and positions potentials professional services upsell opportunities.
• Willing to implement the organizational vision in a continually evolving environment.
• Able to drive Customer to implement a plan, minimize escalations and secure PS Invoicing in line with sales target for projects.

Benefits

• Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees