Security Systems Technician, NA

Vantage Data Centers•New Albany, OH

29d•Onsite

About The Position

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Security Department The Security Department for Vantage Data Centers is very hands-on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes so that we can make informed purchase decisions. We are always looking for ways to strike the best balance between technology, performance, and cost. Vantage Security Department also participates in designing each of our new data center building’s security infrastructure. If you like getting into the details and helping to design, build and maintain Security infrastructure in a modern data center, then come work at Vantage. We’re expanding with many new builds! Position Overview The Security Systems Technician is responsible for monitoring and maintaining Vantage data centers security systems to ensure all customer security needs are met. This will involve project management activities for all security systems installations and any upgrades required. This role is on-site in New Albany, OH M-F.

Requirements

5 + years of demonstrated ability/experience managing security systems, required
3+ years of demonstrated ability/experience with Access Control Systems (ACS), Video Surveillance System (VSS) required
In-depth, hands-on expertise with all low-voltage security technologies (CCTV, access control, IP networking and structured cabling
Experience designing security systems for new buildings or facilities, to include placement of access control systems, cameras, and call buttons
Project management experience managing large scale projects with multiple deadlines and customers
Strong computer skills including proficiency with Microsoft desktop and server operating systems, as well as Microsoft Office 365
Working knowledge of networking concepts (IP addresses, MAC addresses)
Genetec certification highly desired or the ability to obtain certification within 90 days of hire
Experience with Traka Systems
Able to plan, coordinate, and prioritize feature work to meet business commitments
Strong communication skills (verbal and written) with effectively communicate internally with team members as well as externally with vendors and other service providers.
Travel is expected to be less than 25%, but may be higher during construction projects
Ability to stand 1/3 – 2/3 of the time
Ability to walk 1/3 – 2/3 of the time
Ability to sit 1/3 – 2/3 of the time
Ability to climb and balance 1/3 – 2/3 of the time
Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
Ability to reach with hands & arms 1/3 – 2/3 of the time
Ability to smell, talk & hear
Ability to use hands to type, handle & feel
Ability to reach with hands and arms
Ability to see at close and distance ranges and the ability to see color
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Ability to lift up to 50 pounds 1/3 of the time

Nice To Haves

Data Center experience is strongly preferred, but not required

Responsibilities

Handle all service requests for site repairs and maintenance, prioritizing based on level of risk.
Assist the Security Manager in developing project timelines and resource allocation for security system installations and upgrades.
Coordinate with IT, Facilities, Operations, and other relevant departments to facilitate project activities, ensuring alignment of objectives and schedules.
Monitor project milestones, report status updates, and escalate risks or delays to the Security Manager for timely resolution.
Continuously monitor the performance and health of installed security systems to ensure optimal up time per VDC policies and customer requirements.
Schedule and execute routine inspections, updates, and maintenance activities to prevent system failures and prolong equipment lifespan.
Prioritize tasks and interventions to minimize customer impact that align with service level agreements.
Respond promptly to system alerts, incidents, and client-reported issues, ensuring timely resolution and communication.
Review, log, and prioritize service requests related to security systems, coordinating prompt responses and resolutions.
Compile regular audit reports on system status, incidents, service requests, and compliance metrics for review by VDC management and as required by customers.
Assist in preparing documentation and evidence for internal and external security audits, ensuring all records are complete and accurate.
Track and report on compliance with Service Level Agreements, taking corrective action when targets are at risk.
Document challenges, resolutions, and lessons learned from projects and incidents to inform future improvements.
Identify opportunities to streamline workflows, reduce downtime, and enhance service delivery.
Build, modify, and regularly review user access levels on security systems according to policy and business requirements.
Draft, review, and update SOPs for security system management, maintenance, and incident response.
Lead and coordinate activities of external vendors during installations, upgrades, and maintenance, ensuring adherence to project timelines and procedures.
Evaluate vendor performance, escalate issues, and facilitate corrective actions where necessary.
Ensure vendors comply with VDC policies, security standards, and contractual obligations during all engagements.
Stay informed of industry trends, technological advancements, and best practices relevant to security system management.
Perform additional duties as assigned by the Security Manager, demonstrating adaptability and proactive support for evolving operational needs.

Benefits

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

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