Security Support Coordinator

Southstate Bank•Winter Haven, FL

17d

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES This role provides support and assistance to the Corporate Security Department in repair and maintenance of bank security related equipment. This includes providing support and training to business units as necessary and managing security equipment systems and information. This position is responsible for, but not limited to, performing a wide range of support duties for the Corporate Security Department. ESSENTIAL FUNCTIONS This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

Requirements

Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department
Must have good knowledge of business English, including spelling and punctuation
Must be able to prepare documents and compose business letters and memorandums.
Requires knowledge of office practices, procedures, and general office machines.
Experience with security equipment, repairs, and maintenance.
Ability to process and troubleshoot physical and technical issues with security equipment and processes.
Education : High School diploma or equivalent
Experience : Greater than 2 years of experience in banking or customer service.
Excellent verbal and written communication skills with customers and coworkers; computer skills related to Microsoft office products

Nice To Haves

Experience working with bank security equipment and technology preferred.

Responsibilities

Provides management, tracking, and branch support for all security alarm/fire system support requests.
Facilitates branch support to the bank’s security equipment as needed and directed by the Corporate Security Support Supervisor or business units and as necessary to respond to needs that may come through business units.
Monitors security related requests to ensure appropriate levels of employee security, access and video requests are maintained while sustaining adequate response time, resolution, and excellent communication with the end user. This includes tracking all security related requests from its inception to successful completion using established guidelines.
Provide vendor support and collaboration for technical issues beyond standard assistance provided by the Security Support team.
Create reports as requested for the Corporate Security Operations Manager or Support Supervisor including access audits.
Assists with other security and fire tasks as necessary at the request of the Corporate Security Operations Manager.
Respond and follow up on incoming security support requests to meet departmental SLAs.
Coordinate installation and service dates with vendor and the branches or site managers.
Assist in alarm and access system user management.
Provide vendor support when necessary and manage security vendor meets.
Stage and submit invoices in a timely manner determined by the Corporate Security Operations Manager.
Notify branches of weekly project schedule for determined territory.
Provide assistance to Corporate Security Department as determined by Corporate Security Operations Manager or Security Support Supervisor.