Security Supervisor

Performance Hospitality • Fort Lauderdale, FL

1d • $19 - $19 • Onsite

About The Position

The Security Supervisor is the working lead on shift—directing officers, coordinating patrols, managing incidents, and ensuring a safe, welcoming environment for guests and associates. You’ll enforce post orders and policies, mentor the team, liaise with other departments and public agencies, and keep accurate, timely documentation.

Requirements

• High school diploma or equivalent required; some college or security/criminal justice coursework preferred.
• Experience: 3+ years in security, military, law enforcement, or loss prevention with 1+ year in a lead/supervisory role (hospitality/retail/venue/multi-site preferred).
• State/local guard license (as required) and valid driver’s license (if operating company vehicles).
• Certifications: CPR/First Aid/AED required or within 60 days; FEMA ICS/NIMS and de-escalation training a plus.
• Proficient with CCTV/VMS, access control, incident reporting software, and Microsoft 365/Google Workspace.
• Excellent judgment, communication, and report-writing skills; calm under pressure; high integrity and confidentiality.
• Physical Requirements Stand/walk for extended periods; frequent stair climbing and outdoor patrols in varying weather. Lift/push/pull up to 40–50 lbs; rapid response in emergencies. Maintain professional appearance per uniform and grooming standards.

Responsibilities

• Shift Leadership Open/close the department; conduct roll-calls/toolbox talks; assign posts/patrols and manage meal/rest breaks and coverage. Maintain radio discipline and situational awareness; serve as on-scene lead for incidents until relieved by management.
• Operations & Prevention Oversee interior/exterior patrols, access control, key control, and visitor/vendor management. Monitor CCTV/VMS and alarms; verify alerts and direct responses; ensure secure handling of evidence/media.
• Incident Response & Investigations Lead response to medical, fire, disturbance, theft, and facility emergencies; de-escalate and coordinate with EMS/law enforcement. Conduct preliminary investigations; gather statements, preserve evidence, and maintain chain-of-custody.
• Compliance & Life Safety Ensure OSHA, fire code, and company policy compliance (egress checks, emergency lighting/extinguisher inspections). Support drills (evacuation, severe weather, active threat); document after-action items and follow-ups.
• Documentation & Reporting Review and finalize Daily Activity Reports (DARs), incident reports, trespass notices, and pass-down logs for accuracy and completeness. Track KPIs: incident rate, response times, injury rate, and system uptime; escalate trends and risks.
• People Leadership & Training Coach and mentor officers on customer service, de-escalation, report writing, and post orders; provide real-time feedback. Assist with recruiting, onboarding, scheduling, timekeeping, and performance input.
• Cross-Functional & Vendor Coordination Partner with Front Office/Operations/Engineering/HR on investigations, service recovery, and special events/crowd management. Escort/oversee contractors; verify COIs and adherence to safety protocols.
• Assets & Equipment Maintain inventory and condition of radios, body cams (if used), flashlights, first-aid/AED, and access credentials; initiate repairs/replacements.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED