Security Supervisor - Oakland Ambassador Program

Barbier Security Group•Oakland, CA

About The Position

A Security Ambassador Supervisor for Barbier Security Group provides a wide variety of essential services to the Uptown Downtown Oakland Community Benefit Districts. As a Security Ambassador Supervisor, your duties will be varied; however, the ideal candidate will demonstrate interpersonal skills that contribute to delivery of an exceptional client and community experience. Security Ambassador Supervisors play a crucial role in overseeing and coordinating the activities of Security Ambassadors, ensuring proper deployment and coverage across designated areas. Additionally, Security Ambassador Supervisors conduct regular assessments of security protocols, provide training to new hires, and handle escalated situations with tact and professionalism. They act as liaisons between Barbier Security Group, the Uptown Downtown Oakland Community Benefit Districts, and local law enforcement agencies, facilitating effective communication and collaboration to address security concerns. Furthermore, Security Ambassador Supervisors may be responsible for generating reports, documenting incidents, and implementing strategies to enhance overall security measures within the districts. Their leadership and proactive approach will contribute significantly to fostering a sense of safety and community cohesion within the downtown environment.

Requirements

Must be at least 18 years old.
Eligibility to work in the United States.
High School Diploma or equivalent required.
Possess a current California Guard Card License.
A valid Driver's License and a clean driving record for 3 years is required.
Reliable transportation is necessary.
Proficient in basic computer and smartphone usage.
Must be able to speak, read, and write in English to create accurate reports; additional language skills are a plus.
Strong listening skills, patience, and compassion, particularly when interacting with community members experiencing emotional or psychological challenges.
Ability to remain calm in crisis situations, think critically, de-escalate conflicts, and communicate effectively.
Maintain a positive, professional demeanor in adherence to all laws, regulations, company policies, and confidentiality standards.
Ensure compliance with both company and client policies and procedures while being open to performance improvement.
Possess a clear understanding of emergency response procedures and protocols.
At least one year of experience in security, mobile patrol, or event staff roles.
Ability to work independently with minimal supervision.
Successfully pass a background check and drug screening.
Performs other related duties, as assigned.

Responsibilities

Patrol and Surveillance: Perform regular patrols of assigned areas, including multi-level buildings and outdoor spaces, while standing or walking for extended periods.
Climb stairs frequently to inspect all areas thoroughly.
Incident Response: Respond swiftly to emergencies or incidents, including sprinting short distances if necessary.
Use manual dexterity to operate security equipment such as radios, keys, and locks efficiently.
Equipment Handling: Lift and carry equipment or materials weighing up to 50 pounds to assist with security tasks or emergencies.
Secure heavy items or assist with moving necessary supplies as part of the role.
Situational Awareness: Utilize strong vision and hearing abilities to monitor surroundings, identify potential security threats, and detect alarms or sounds of distress.
Conflict Resolution: De-escalate stressful or potentially volatile situations with professionalism, patience, and effective communication skills.
Prolonged Alertness: Maintain focus and remain alert throughout long shifts, ensuring the safety and security of the premises.
Emergency Preparedness: Assist in evacuations or other emergency responses, utilizing physical stamina and agility to support individuals in need.
Reporting and Documentation: Keep accurate and detailed activity logs, documenting all patrols, incidents, and observations during the shift.
Prepare comprehensive reports for any incidents ensuring records are clear and precise for review.
Professionalism: Uphold a professional and positive demeanor at all times, representing the company and its clients with integrity and respect.
Adhere to legal standards, company policies, and client-specific protocols.
Maintain grooming and uniform standards consistently to project a polished and authoritative presence.
Exhibit strong interpersonal skills when interacting with the public, clients, and team members, ensuring respectful and courteous communication.