Security Supervisor

The Museum of Flight•Seattle, WA

19d•$26 - $37•Onsite

About The Position

An exciting opportunity awaits as The Museum of Flight seeks a dedicated individual for the role of Security Supervisor. In this pivotal position, you will be responsible for creating and maintaining a safe and secure environment for our esteemed team members, students, and visitors. Your primary focus will be on safeguarding our invaluable exhibits and immersive experiences, as well as ensuring the well-being of our collections, team members, and visitors with a strong emphasis on providing a visitor-centered experience. If you are passionate about contributing to our mission and dedicated to upholding the safety and security standards of our museum, we welcome you to embark on an exciting career journey with The Museum of Flight. Summary The Security Supervisor supports the mission of The Museum of Flight by directly working with and supervising the Museum’s all Public Safety Officers in the day-to-day functions of the Public Safety Department. This position oversees daily public safety functions including the creation and management of weekly scheduling and daily assignments and supervisory functions including hiring, training, mentorship, feedback, coaching, and performance evaluations. This position collaborates with and assists the Security and Safety Manager in developing, updating, and enforcing department policies and processes regarding security and safety.

Requirements

High school diploma or equivalent preferred
Minimum of five (5) years of experience in security, public safety, or related fields, with at least three (3)years in a supervisory or leadership role.
Minimum one (1) year of experience in a customer service environment. Preferably in a museum, educational facility, stadium, or amusement park.
Demonstrated experience in developing teams, emergency response, incident management, and staff training.
Understanding of basic principles of Access Control Systems, Alarm Systems (intrusion and fire), Barrier Systems (fencing, pedestrian, and vehicle), Communication Systems (two-way radio, email, phone, PA) and Surveillance Systems (CCTV).
Excellent attention to detail and situational awareness.
Effective communication skills across multiple channels (email, phone, radio, PA system, face-to-face).
Proficient Microsoft Office 365 environment.
Strong customer service focus with the ability to work comfortably with diverse populations.
Ability to stay calm and maintain professionalism in fast-paced or high-pressure situations.
Ability to maintain confidentiality and discretion in all safety and security matters.
Self-motivated with the ability to prioritize tasks independently.
American Heart Association CPR/AED and First Aid certification for Adult, Child, and Infant or ability to obtain within 90 days of hire through The Museum of Flight (provided at no charge).
Ability to obtain security credentials for King County International Airport and Paine Field.
Current Driver’s License with an acceptable driving record.

Responsibilities

Supervise, direct, and evaluate all work activities of Public Safety Officers to promote a culture of safety, security and ensure consistent enforcement of safety and security policies across the Museum campus, programs, and events. This may include use of Museum vehicles for response and patrol.
Manage hiring, staff orientation, training, scheduling, task assignments, and ongoing development; mentor staff and deliver timely feedback, coaching, recognition, and performance evaluations.
Ensure adequate department coverage based on visitor attendance, events, staff training, meetings, shift debriefs, reporting, and administrative needs.
Oversee accurate and timely incident reporting and records; collaborate with Museum leadership and People Operations on internal investigations when appropriate.
Collaborate with appropriate team members to develop and facilitate training curriculum and content, and to set objectives and goals.
Assist in developing, maintaining, and revising security and safety policies, processes, support systems, and procedures to ensure continuous improvement within the Public Safety team and broader Museum community.
Support emergency preparedness drills, response plans, and real-time incident management, including medical emergencies, fire, natural disasters, and security threats.
Manage access control systems, surveillance monitoring, and physical security measures.
Facilitate communication and cooperation with local law enforcement, fire departments, airport security, and other relevant agencies, when appropriate.
Support cross-departmental initiatives, including not limited to Education, Events, and Collections, to meet safety and security needs during programming and operations.
Maintain professional use and oversight of communication tools such as radios, PA systems, and incident reporting software.
Assume the role of Public Safety Officer when necessary.
Perform other duties as assigned.