Security Supervisor (Director of Security-DHS title)

Vocational Instruction Project•New York, NY

118d

About The Position

POSITION SUMMARY: Under the supervision of the Director of Program Operations is responsible for the daily oversight of the subcontracted/vendor security, staff, clients and property including training, scheduling, and monitoring for regulatory requirement POSITION DESCRIPTION: · Conduct daily observations of the security operations to ensure compliance with the contracted services. · Ensure that all security guards are on their assigned posts, dressed in uniform and engaging staff and clients appropriately. · Ensure that all security providing services have an active license and all documents are in critical binder. · Ensure that all incidents are logged, and the appropriate reports completed as well as all incidents escalated as appropriate to DHS, and VIP Community Services. · Ensure that all security assigned for the shift are present, and time of arrival documented. · Take the lead on all issues pertaining to the clients to ensure de-escalation without incident when possible. · Ensure that all clients, staff, and visitors sign in and out of the building in compliance with FDNY codes. · Report any incidents or lack of compliance to the DPO and the Program Director immediately including (staff hurt onsite, and issues with clients). · Maintain excellent working relationships with all clients, staff, vendors, etc. · Participate in training, workshops and/or educational programs as assigned or indicated. · Perform all other duties as assigned by the Director of Program Operations or designee - Ensure rounds are conducted at request frequently by Security Guards.

Requirements

High School Diploma or Equivalency with customer service experience in a restaurant and/or in the shelter system
CPR/First Aide or can be hired with the condition of obtaining within 30 days.
Ability to work a flexible schedule and work shifts associated with a department that operates 24 hours per day, 365 days per year.
Excellent verbal and written communication skills.
Ability to speak/write the English language

Responsibilities

Conduct daily observations of the security operations to ensure compliance with the contracted services.
Ensure that all security guards are on their assigned posts, dressed in uniform and engaging staff and clients appropriately.
Ensure that all security providing services have an active license and all documents are in critical binder.
Ensure that all incidents are logged, and the appropriate reports completed as well as all incidents escalated as appropriate to DHS, and VIP Community Services.
Ensure that all security assigned for the shift are present, and time of arrival documented.
Take the lead on all issues pertaining to the clients to ensure de-escalation without incident when possible.
Ensure that all clients, staff, and visitors sign in and out of the building in compliance with FDNY codes.
Report any incidents or lack of compliance to the DPO and the Program Director immediately including (staff hurt onsite, and issues with clients).
Maintain excellent working relationships with all clients, staff, vendors, etc.
Participate in training, workshops and/or educational programs as assigned or indicated.
Perform all other duties as assigned by the Director of Program Operations or designee
Ensure rounds are conducted at request frequently by Security Guards.