Security Supervisor (62657)

Catawba Two Kings Casino•Kings Mountain, NC

38d•$22•Onsite

About The Position

The primary duty of the Security Supervisor is to oversee and manage Security Officers assigned to his/her shift. This position ensures that operations are staffed efficiently, ensure that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within Company’s policies and procedures, and applicable gaming and state laws. Security Supervisor is to ensure and provide outstanding, friendly, and informative support to our guest and employees while maintaining safety throughout the property as directed. Works to always ensure maximum guest safety, while under the direct supervision of Manager and periodically patrolling assigned areas as needed. Responds and supports security team to emergencies as needed. As a Security Supervisor, she/he notifies Casino Surveillance when backup is necessary and additional external Emergency Medical Services are needed. The position of Security Supervisor prefers years of experience, Certification and/or licensing in the position's specialty is a requirement. All duties are to be performed in accordance with departmental and property policies, practices, and procedures of Two Kings Casino.

Requirements

High school diploma or GED required.
Associate’s degree in criminal justice or related field, experience working in a similar setting.
One-year experience as a Security Officer required.
CPR/AED certified required, will be trained within 90 days on job.
Must be able to obtain and maintain a valid Catawba Gaming License.
Must be at least twenty-one (21) years of age.
Must demonstrate the following essential knowledge and skills:
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
Excellent record of leadership
Excellent people skills
Willing to learn and be adaptable.
Attention to detail/observant.
Documented teamwork behaviors and attitudes
Comfortable under surveillance
Neat, professional appearance with excellent personal hygiene.
Ability to follow verbal and written instructions.
Ability to communicate both verbally and in writing.
Ability to work an alternate schedule as needed.
Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).
Must be physically capable of performing all and any training related to the job.
Must be able to be on feet/stand for 8+hour shift.
Must be able to stoop, bend, reach, kneel, twist and grasp items.
Must be able to respond to visual and aural cues.
Must be able to operate in mentally and physically stressful situations.
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality may include secondhand smoke.

Responsibilities

Responsible for practicing, supporting, and always promoting the Company Service Standards.
The Security Supervisor operates under the direction of the Security Manager.
Provide excellent service to guests and handle customer complaints.
Respond and secure all Emergency Management situations.
Perform property evictions/exclusions as necessary with approval by management team.
Exhibit sound decision-making with emphasis on motivating team and maintaining high morale.
Adhere to regulatory, departmental and company policies in an ethical manner.
Perform essential daily Supervisory duties to include Officer Schedules, Paycom Time and Attendance tracking and reporting or any other technical function required of Security Supervisor’s
Must be able to work a flexible schedule including weekends, evenings, and holidays.
Planning, organizing, managing, and administering uniform standards of care programs, operations, and functions; participate in the development and implementation of system and program strategic planning; implement and assist in the development of medical services department policies, procedures, and business practices; evaluate goals, objectives, priorities, and activities to improve performance and outcomes; recommend and establish administrative controls and improvements; develop procedures to implement new and/or changing regulatory requirements.
Provide direction, guidance, and leadership to staff; advise on the more complex medical and sensitive concerns and issues; accompany medical providers during the performance of medical duties for the purpose of supervision, education, and system evaluation; participate in the continuing education and training of medical providers; solicit input regarding medical service standards from medical staff, government agencies, and other interested parties at the direction of the Security Director or Security Manager.
Develop security standards for provision of on-line control, priority dispatch/pre-arrival instructions, basic life support patient care protocols, and the provision of medical services in areas of public assembly.
Manage department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training, and evaluating Security Officer, enforcing policy, and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage.
Evaluate Company’s and department goals, objectives, priorities, and activities performance.
Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures.
Act as a liaison with the appropriate outside agencies during security incidents
Monitor and support security- in all related processing.
Oversee and respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes.
Contributes to team efforts by accomplishing related results as needed.
Adhere to all company service and operating standards.
Protect the company’s assets relative to theft, assault, fire, and other safety issues.
Escalate emergency situations to Manager as needed research and resolve guest and / or employee issues effectively and professionally.
Perform other job-related duties as assigned and/or requested by the Security Manager, including but not limited to security officer duties such casino roving, etc.
Preform other duties as assigned