Security Specialist - ACAMS

Albertsons Companies • Boise, ID

15h • Onsite

About The Position

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The position will be based in Boise, ID.
We here at Albertsons we are looking for a few Bright and shining individuals that wants to be part of our diverse and growing team. In ACAMS- (Albertsons Central Alarm Monitoring Station) we receive alarm notifications from commercial alarm accounts, ranging from burglary to fire alarms. We interact with state-of-the-art camera monitoring software so we can catch bad guys in real time. One moment things can be calm and the next you could potentially be watching a crime in action. The kind of person we are looking for should have excellent customer service skills, good with data entry, can multitask, pays great attention to detail, is reliable, has a flexible schedule and can keep calm in a fast-working environment. (No experience required but is preferred.)
ACAMS is a call center type environment where we receive alarm notifications for the many alarm systems and camera systems we monitor all over the country. We will make and receive phone calls to our customer and or authorities. Respond to and send emails. Help customers with basic troubleshooting of their alarm systems.

Requirements

• Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Explorer.
• Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication and listening skills.
• Must possess good decision-making skills, be very organized and detail oriented.
• The ability to handle multiple functions and to prioritize those functions will be a necessity.
• Must have professional appearance, good grooming habits, and excellent public relations skills to represent the Company in a favorable manner.
• Must be physically fit and capable of responding to emergency situations. Good hearing and eyesight required to identify problem situations. Must have the ability to work under stressful conditions such as personal injury, sickness, emergency conditions, etc.
• Incumbent must undergo background investigation, drug testing and other pre-employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

Responsibilities

• Answers and processes inbound customer calls as specified, in a professional, courteous, and timely manner
• Places necessary outgoing calls to verify alarms, dispatch proper authorities and notify responsible parties.
• Special projects or duties as assigned.
• Position requires weekend, holiday and shift work and may require overtime.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed