Security Shift Mgr

Red Hawk Casino•Placerville, CA

About The Position

DUTIES AND RESPONSIBILITIES • Assists in the supervision of Security Officers on assigned shift. • Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining team members, as needed. • Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, team members and the entire facility. • Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary. • Prepares and requests reports on incidents involving guests, team members and/or the facility, as needed. • Guards transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits. • Interacts with guests and team members in a positive, professional manner. • Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained. • Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings. • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports. • Directly supervises Shift Supervisors, Security Officers and EMTs on an assigned shift. • Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication • Performs all other duties as assigned. QUALIFICATION REQUIREMENTS • High school diploma or GED required; an Associate of Arts degree in any field is preferred. • Must have a minimum of one year of supervisor and guest services experience. • Two years of experience in law enforcement or gaming security strongly preferred. • Must be at least 21 years of age.

Requirements

High school diploma or GED required
Must have a minimum of one year of supervisor and guest services experience.
Must be at least 21 years of age.

Nice To Haves

an Associate of Arts degree in any field is preferred.
Two years of experience in law enforcement or gaming security strongly preferred.

Responsibilities

Assists in the supervision of Security Officers on assigned shift.
Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining team members, as needed.
Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, team members and the entire facility.
Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.
Prepares and requests reports on incidents involving guests, team members and/or the facility, as needed.
Guards transfers of monies and chips on the casino floor, as well as the physical transportation of chip fills and credits.
Interacts with guests and team members in a positive, professional manner.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Directly supervises Shift Supervisors, Security Officers and EMTs on an assigned shift.
Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication
Performs all other duties as assigned.