Asst Shift Mgr Table Games

Viejas Casino & Resort•Alpine, CA

4d•Onsite

About The Position

Job Description • Monitors the performance of team members in order to ensure smooth and efficient gaming operations in accordance with the established policies and procedures of Viejas Casino. • Coaches, monitors, and develops table games floor supervisors and pit team members for improved performance. • Reviews staff’s job performance on a continuous basis. • Assists the table games shift managers in ensuring that assigned games are properly staffed. • Monitors dealers’ game operations by ensuring correct payouts, Title 31 compliance, that guest expectations are met, that games are opened and closed correctly, and that fills and credits are performed with accuracy. • Provides recommendations on table limits and manages card counters. • Maintains accurate rating of guests’ play to provide useful data for effective and profitable marketing decisions. • Adheres to and/or enforces all written/internal controls and procedures within the department and casino. • Keeps Table Games Shift Manager informed of all relevant and pertinent information regarding gaming activity in assigned area. • Ensures integrity and security of games by observing conduct and behavior of dealers and guests. • Ensures guest service experience is maintained at, or above, established Viejas standards. • Establishes personable relationships with as many guests as possible in order to maintain a welcoming and inviting atmosphere in support of Viejas guest service standards and image. • Resolves guest disputes in a reasonable, professional, and equitable manner. • Defers to Table Games Shift Manager if resolution cannot be reached satisfactorily. • Quickly and efficiently responds to dealer notification of a player’s club request; promotes the player’s club card to guests who do not have a card or who are not using their card. • Knows the current monthly promotions and special events. Communicates information to all team members and guests. • Maintains and monitors positive team member relations through effective communication. • Provides detailed relevant and critical information to incoming assistant manager before going on breaks or being relieved at the end of the shift. • Acts as Shift Manager as needed. • Processes jackpots and issues tax documents according to IRS regulations. • Proactively issues comps to guests when appropriate. • Maintains all required and necessary reports and logs with complete and accurate information. • Maintains knowledge of and effectively promotes company services, guest promotions, and players’ club program. Accountable for direct team’s knowledge pf these as well. • Ensures that a clean, safe, hazard-free work environment is maintained. • Adheres to all company and department policies, procedures, and standard operating guidelines • Performs other duties as assigned. • Supervises floor supervisor, dealers, and Pit Clerks, including training, planning, assigning, and directing work, appraising performance, rewarding, and disciplining team members.

Requirements

High school diploma or general education degree (GED).
California driver’s license required.
California Responsible Beverage Service Training required upon hire.
Must be age 18 OR 21 years of age or older.
2 to 4 years of table games experience required.
1+ years of experience as a table games floor supervisor.
1+ years of experience as a dealer.
Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
Ability to multitask and work well under stress.
Must be a self-starter and able to adjust to change.
Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
Willingness to work any shift as assigned by Vice President of Table Games.
Knowledge of table games including Blackjack, Craps, Roulette, Pai Gow, Poker, Mini Baccarat, and all specialty games.
Knowledge of NIGC and Title 31 regulations.
Excellent guest service skills.
Excellent verbal and interpersonal communication skills.
Computer literate.
Ability to resolve problems as they arise and handle situations in an expedient manner.
Ability to work in a fast-paced, high stress environment.

Nice To Haves

Bachelor's degree preferred.
Class III gaming experience preferred.

Responsibilities

Monitors the performance of team members in order to ensure smooth and efficient gaming operations in accordance with the established policies and procedures of Viejas Casino.
Coaches, monitors, and develops table games floor supervisors and pit team members for improved performance.
Reviews staff’s job performance on a continuous basis.
Assists the table games shift managers in ensuring that assigned games are properly staffed.
Monitors dealers’ game operations by ensuring correct payouts, Title 31 compliance, that guest expectations are met, that games are opened and closed correctly, and that fills and credits are performed with accuracy.
Provides recommendations on table limits and manages card counters.
Maintains accurate rating of guests’ play to provide useful data for effective and profitable marketing decisions.
Adheres to and/or enforces all written/internal controls and procedures within the department and casino.
Keeps Table Games Shift Manager informed of all relevant and pertinent information regarding gaming activity in assigned area.
Ensures integrity and security of games by observing conduct and behavior of dealers and guests.
Ensures guest service experience is maintained at, or above, established Viejas standards.
Establishes personable relationships with as many guests as possible in order to maintain a welcoming and inviting atmosphere in support of Viejas guest service standards and image.
Resolves guest disputes in a reasonable, professional, and equitable manner.
Defers to Table Games Shift Manager if resolution cannot be reached satisfactorily.
Quickly and efficiently responds to dealer notification of a player’s club request; promotes the player’s club card to guests who do not have a card or who are not using their card.
Knows the current monthly promotions and special events. Communicates information to all team members and guests.
Maintains and monitors positive team member relations through effective communication.
Provides detailed relevant and critical information to incoming assistant manager before going on breaks or being relieved at the end of the shift.
Acts as Shift Manager as needed.
Processes jackpots and issues tax documents according to IRS regulations.
Proactively issues comps to guests when appropriate.
Maintains all required and necessary reports and logs with complete and accurate information.
Maintains knowledge of and effectively promotes company services, guest promotions, and players’ club program. Accountable for direct team’s knowledge pf these as well.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines
Performs other duties as assigned.
Supervises floor supervisor, dealers, and Pit Clerks, including training, planning, assigning, and directing work, appraising performance, rewarding, and disciplining team members.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount