Security Shell Supervisor

Securitas Security Services•South Bend, IN

About The Position

At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. Why Securitas? Making the World a Safer Place Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place. The Security Shell Supervisor leads a team of site security personnel and security officers and is accountable for delivery of physical security-related services. This role is responsible for the leadership development of the people reporting to them while also accountable for security operations delivery at these sites. The Security Shell Supervisor partners with senior leadership and management teams to help drive operational effectiveness, superior performance, and audit readiness. Ensures that people and property are well-protected and utilizes their professional experience to manage a diverse team and implement strategies for improvement.

Requirements

Excellent written and verbal communication skills to all levels of the organization
Expertise in People Management
Magnificent multi-tasking is a must.
Outstanding Organizational skills
Data driven and analytically minded.
Cutting edge computer skills – will need to learn and be competent in different systems.

Responsibilities

Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
Building and maintaining strong client relationships, ensuring client satisfaction and retention.
Coordinating support services and resolving operational issues to optimize account performance.
Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
Monitoring progress on device repairs and managing the Ticketing System.
Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
Managing onboarding, training, licensing, and local regulatory requirements.
Tracking alarm violations and managing related reporting and resolutions.
Handling escalated security issues and emergency situations effectively.
Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
Meeting staffing requirements and conducting site-specific training and annual refresher courses.
Developing and maintaining operational procedures and post orders for emergency reference.
Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.