Security Service Technician

Johnson Controls, Inc.•Madison, WI

40d•$15 - $20

About The Position

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference. What you will do: Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service How you will do it: Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. Service, troubleshoot, and install card access, CCTV, and burglar alarm systems. Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers. Obtain customer signature upon completed service call assignment. Available for on-call emergency service. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions. Perform other duties as assigned.

Requirements

1-3 years documented experience with card access, CCTV, burglar alarm and Fire.
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
Experience installing, inspecting, repairing, and programming card access and CCTV.
Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
Ability to follow verbal and written instructions.
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Demonstrate a high level of customer service.
Maintain truck inventory to ensure timely response to customer needs.
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver's license and driving record that meets company requirements.
Able to pass a pre-employment background and drug test.
Retain any licenses that are required by National, State and Local codes.
Knowledge of applicable NFPA standards.
Ability to be on call for emergency service once every six weeks.

Nice To Haves

Fire alarm experience is a plus.

Responsibilities

Diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites.
Provide solutions and outcomes at the time of service
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
Service, troubleshoot, and install card access, CCTV, and burglar alarm systems.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers.
Obtain customer signature upon completed service call assignment.
Available for on-call emergency service.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.
Perform other duties as assigned.